Customers don't purchase since adding USPS shipping module [urgent]

[solarguy]

I noticed after setting up the shipping and using the USPS module, I've had several new customers, but no new orders. Obviously there is something wrong here. One guy said it was trying to charge WAY too much for shipment.

Is there a better method for shipping? Is using zones better than the USPS module? I just added that since we primarily use USPS for all shipments.

I'm in the US and ship outside of the country A LOT. I want to make all shipments here in the US free, and ANY order over $300 free worldwide. Again, is setting up zones the best way to go about this?

Can someone please advise on what to do? I'm losing out on customers here!

Any help would be greatly appreciated.

[Ajeh]

What are your settings on the USPS shipping module?

What are your settings on the Configuration ... Shipping/Packaging ...

[solarguy]

Country of Origin United States
Postal Code 83605
Enter the Maximum Package Weight you will ship 70
Package Tare Small to Medium - added percentage:weight 0:3
Larger packages - added packaging percentage:weight 10:0
Display Number of Boxes and Weight Status 0
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 1
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1



Enable USPS Shipping
True

Enter the USPS Web Tools User ID


Which server to use
production

Handling Fee
0

Handling Per Order or Per Box
Box

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

All Packages are Machinable
False

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
EXPRESS, PRIORITY, FIRST CLASS, PARCEL

International Shipping Methods
Global Express, Global Express Non-Doc Rect, Global Express Non-Doc Non-Rect, Global Express Envelopes, Express Mail Int, Express Mail Int Flat Rate Env, Express Mail Int Legal, Priority Mail International, Priority Mail Int Flat Rate Env, Priority Mail Int Flat Rate Small Box, Priority Mail Int Flat Rate Med Box, Priority Mail Int Flat Rate Lrg Box, Priority Mail Int DVD, Priority Mail Int Lrg Video, Priority Mail Int Legal Flat Rate Env, Priority Mail Int Padded Flat Rate Env, Priority Mail Int Gift Card Flat Rate Env, Priority Mail Int Small Flat Rate Env, First Class Mail Int Lrg Env, First Class Mail Int Package

Debug Mode
Off

[Ajeh]

Your Tare Settings are:

Package Tare Small to Medium - added percentage:weight 0:3
Larger packages - added packaging percentage:weight 10:0

You are adding 3lbs on all small and medium orders and 10% on all Large orders ...

If you do not mean to add that extra weight, then set those to 0:0 ... so additional weight is not added to the order ...

[CoolCarPartsOnline]

This month is usually slow for online retailer anyway so you sure your rates are the reason customers aren't buying.

Also you can do testing on random product shipping rates by using the USPS website and see what kind of rates you are getting compare to your website.

Finally, you know your products so you can make a decision on what you want to charge customer or do free shipping.

[solarguy]

thanks Ajeh!

:)

[solarguy]

oh and coolcar, thanks for the advice. i'll do that.

[solarguy]

oh another thing,

how do i set it up to make it free shipping for people in the US?

[Ajeh]

If you want Free Shipping for ALL Orders for ALL people in the US, including all US Territories, Islands etc. then you can set the Free shipping in the Modules ... Order Totals ... and Enable the Free Shipping on Orders of: 0.00 and set to National

[solarguy]

thank you,

what about free worldwide shipping for orders over $300 for people outside the US?

thanks again! hope I'm not being a pain. :)