Where Can My Users Download Virtual Files?

[TheMayhem]

So I am rather new to Zen Cart. I have setup zen cart and all of my products are virtual items. I went through the tutorials and added 3 different option names, then aded 3 different attributes, and assigned the files to the attributes. The download manager shows all files were correct and I thought I was done and good on setting up Zen Cart.

Today I had my first sales afterwards, the users successfully paid but unfortunately they cannot find anywhere to download the product. I ended up creating a coupon to allow me to purchase one of the items, and to my surprise there is no area to download the product. I am confused where I might of went wrong or is there a glitch related to downloading product attributes? Where should my users normally be able to see downloadable virtual items in their account manager?

[DrByte]

Downloads should not be marked as "virtual" products. Downloads are treated specially as downloads by virtue of having a download file associated with them as an attribute, thus triggering the required handling. If configured as virtual, that download attribute doesn't trigger.

See: https://www.zen-cart.com/tutorials/index.php?article=71

[TheMayhem]

Okay you were right I had a few things setup incorrectly.

Now I'm in an unusual problem, I had 3 customer orders for a particular item that is required for download only. However, the files won't show under their customer history to be able to download this file. How can I update it so that they can download it as well?

[DrByte]

You'll need to either email the file to them manually, or create new orders for them so they can login and download them.

[TheMayhem]

You'll need to either email the file to them manually, or create new orders for them so they can login and download them.

I've run into one more problem related to this. When people who've purchased an order go to download the .zip file: They receive a HTTP 400 Bad Request Error I checked the admin cp and the file is definately showing as being read and correct under the Download Manager and the file is on ftp, so I don't know why it won't let them download a .zip file and is giving them a 400 error. Any ideas???

[DrByte]

I don't see that reported very often.
http://www.checkupdown.com/status/E400.html

[TheMayhem]

That site basically said it was on the client's side. So ended up trying from my work computer as well as home computer (one using IE and one using firefox) neither worked as it won't load the downloadable .zip.

[kobra]

So ended up trying from my work computer as well as home computer (one using IE and one using firefox) neither worked as it won't load the downloadable .zip.

If setup correctly this functions

You can see the stock download HERE

Create an account, use the money order, I will change the status and you can see in your My Account area the order and the dowload

[TheMayhem]

I'm confused, how will registering at your site help fix my 400 error that I am having when users try to download a zip file from a product they purchased?

[DrByte]

I'm confused, how will registering at your site help fix my 400 error that I am having when users try to download a zip file from a product they purchased?

I'm guessing that kobra was simply pointing you to a normal Zen Cart site set up to demonstrate that the feature does in fact work just fine for most everyone else. Thus the problems you're experiencing are localized to your unique setup.
And/or he's trying to expose whether the problem might be something client-side as you said.