Automatically Include customer name in E Mail

[Axon]

Hi, could anyone please explain how I can automatically Include customer name in the body of my e-mails. Some systems will allow something like:

Dear <first_name>,
blah, blah blah

Many thanks

[kobra]

It already does this

Dear $EMAIL_FIRST_NAME $EMAIL_LAST_NAME

[Axon]

It already does this

Dear $EMAIL_FIRST_NAME $EMAIL_LAST_NAME

I have tried that using the plain text editor and it does'nt seem to work.

Where am I going wrong?

[kobra]

I have tried that using the plain text editor and it does'nt seem to work.

These are the email templates that the cart uses and you do not enter these variables

go to admin > tools > Newsletter and Product Notifications Manager > create a new letter and save
Then select yourself(admin) to send it to to see the format