Hello Everyone,

We are currently experiencing a problem with our site. When our customers upload images to our site, it is saved to the correct folder directory but the file image name is not saved to the database. So we are not able to know which image goes to which order. The problem started when our hosting company started moving our site to cpanel. However, I am pretty sure we undid everything that they did but the problem still occurs.

image adress is coming empty, main problem is that let me show you go to styleflip.com and then click on product>Style it>save(in flash designer)>add to cart>click on broken image.... that is the problem...
Image information is not saving to SQL.

Our admin thinks it is this:
1. Was PHP set initially as the built-in apache module or to use suPHP instead?

2. Any custom php settings to be preserved on the server side? Eg register_globals or magic-quotes.

3. Please add the functionality how the images on the checkout are retrieved and show the output and errors in a log file (specify the exact location of it) or on the screen. That should do the checks if before the checkout page is showed the passed variables are missed

4. Please specify which exactly file you’re using as the config of the phpthumb. The files get generated on the server, although the folders and files permissions were initially wrong. Having files with the owner nobody or insecure (777) permissions set will cause all sorts of errors on it.

#1 and #2 could be the issue. #2 especially. #3 and #4 are not the cause.

#1: PHP's been set as suPHP the whole time.
#2: I've replicated all the php.ini settings from the old styleflip host. The problem persists.
#3: The problem is happening deep within the zen-cart code. I'll have to spend a lot more time running through this code.
#4: It's not phpThumb's problem. The data is not being stored by Zen Cart.

It has nothing to do with phpThumb, don't worry about that.

The issue is in how zen cart is saving the text option values to the session. It's saving an index to the values, but not the values themselves.

the site is hosted & managed by Singlehop, site is styleflip.com. here is server information:

Server Host: server.vitalculture.com (173.236.30.50) Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.18-194.11.1.el5 Database: MySQL 5.0.91-community
Server Date: 01/19/2011 08:31:44 Database Date: 01/19/2011 08:31:44
Server Up Time: 08:31:44 up 90 days, 17:01, 2 users, load average: 0.00, 0.22, 0.17 HTTP Server: Apache/2.2.17 (Unix) mod_ssl/2.2.17 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4
PHP Version: 5.2.16 (Zend: 2.2.0) PHP Memory Limit: 2048M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 100M POST Max Size: 100M
Database Data Size: 19,888 kB Database Index Size: 4,915 kB

Any help with this will be greatly appreciated.
thanks in advanced.
Mike