email help needed

[bloomingvine]

I am having troubles getting the email functionality to work. The email addresses I have under admin/ config/ email settings don't receive any emails when I sign up as a new customer.

Also, I added my own smtp email account, which only says it has sent mail to a customer when I have it set to sendmail instead of smtp. I added all of the pertinent smtp for outgoing as well, but it only says it has sent when set to sendmail. when set to smtp or smtpauth it says from address doesn't work.

am I missing a setting somewhere else that turns on mail function or something?

However, the mail is not received.

I also tried the contact us button in the shop and tried sending mail to myself, and again, no mail received, yet it says message sent.

My mail settings are as follows


E-Mail Transport Method sendmail
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true Info
Send E-Mails true Info
Email Archiving Active? false Info
E-Mail Friendly-Errors false Info

Email Address (Displayed to Contact you) myemailaccount#1 Info

Email Address (sent FROM) myemailaccount#1 Info

Emails must send from known domain? Yes Info

Email Admin Format? HTML Info

Send Copy of Order Confirmation Emails To myemailaccount#2 Info

Send Copy of Create Account Emails To - Status 0 Info

Send Copy of Create Account Emails To myemailaccount#2 Info

Send Copy of Tell a Friend Emails To - Status 0 Info

Send Copy of Tell a Friend Emails To myemailaccount#2 Info

Send Copy of Customer GV Send Emails To - Status 0 Info

Send Copy of Customer GV Send Emails To myemailaccount#2 Info

Send Copy of Admin GV Mail Emails To - Status 0 Info

Send Copy of Customer Admin GV Mail Emails To myemailaccount#2 Info

Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info

Send Copy of Customer Admin Discount Coupon Mail Emails To myemailaccount#2 Info

Send Copy of Admin Orders Status Emails To - Status 0 Info

Send Copy of Admin Orders Status Emails To myemailaccount#2 Info

Send Notice of Pending Reviews Emails To - Status 0 Info

Send Notice of Pending Reviews Emails To myemailaccount#2 Info

Set "Contact Us" Email Dropdown List Info

Allow Guest To Tell A Friend false Info

Contact Us - Show Store Name and Address 1 Info

Send Low Stock Emails 0 Info

Send Low Stock Emails To myemailaccount#2 Info

Display "Newsletter Unsubscribe" Link? true Info

Audience-Select Count Display true Info

SMTP Email Account Mailbox myemailaccount#1 Info

[kobra]

Try setting Email Archiving Active? to true until you get this squared

It will let you know if ZenCart passes the email to your hosts mail server
If it does, then it is an issue with the mail server as once passed, ZenCart has no further control

[bloomingvine]

I changed everything to use one email account, so to make sure that wasn't interfereing, and I tried sending emails on evry setting. sendmail workd and qmail works.

My mail server has an stmp for outgoing and I listed all that.

any ideas? My hosting company is clueless and won't help since zen cart is third party.


The email itself is working fine on my mail client at home. The use of the email client in zen cart is what isn't working. It says sent, but I recieve nothing.

[bloomingvine]

so it says it is sent when using sendmail

however, nothing arrives.

I turned on archiving. how do I look to see if the messages were archived?

[kobra]

https://www.zen-cart.com/tutorials/i...hp?article=111
https://www.zen-cart.com/tutorials/index.php?article=19
http://www.zen-cart.com/wiki/index.p...Email_Problems

Remember to stop email archiving as it will make the Db very large

[bloomingvine]

thank you thank you thank you amillion times. the godady section of one of the trouble shoot guides posted fixed the problem!

[bloomingvine]

I can receive emails sent from admin now, but the contact us emails don't work

when I type in one of my other yahoo addresses it says the from address failed. I tried with two different yahoo accounts multiple times. I can send through smtp settings fine, but customers can not contact me. help!

[kobra]

Not familiar with YaHoo email requirements but theorize that settings they require might be at issue

Do you not have email capabilities with your host?

[bloomingvine]

I got everything to work by finding an article that said for godaddy set the to smtpauth set smtp host to relay-mail.secureserver.net

and port to 25

I called godaddy and the first guy I talked to said it was amazing port 25 worked, said that's usually email port for spammers, said try port 3535. That didn't work. eventually he checked with sevrer people and they said I had it right but the servers were hiccuping at the time I was doing all the testing so the emails were there, just not going through.

I finaly got the contact us email to work as well.

Thanks again for giving me the links to get that info !

[maxy007]

FOR SMTP What about trying port 2525 and have authentication set to "on" using the same email and password used for the account.

Cheers,

Maxy