TaxCloud Addon

[SPembleton]

I am just testing out Tax Cloud. Using a test site for ZC 1.5, I tried the tax exemption option. After adding the info I selected "save" exemption and went to a white screen that just said "valid", and then stopped. When I hit the back button to my cart and refreshed, the tax was still there.

I think I figured it out - It doesn't work when the site is down for maintenance. Is that the answer? It is working now.

[joem83]

I made an account on tax cloud.net my business is in NY. I added teh tax cloud files to zen cart. I added the:
TaxCloud API ID: Added
TaxCloud API Key: Added
USPS_ID:
Store Street Address: Added my address
Store Zip Code: Added my zip code
TaxCloud Enabled: true

When an order is made, Tax lookup shows 0.00
What could I be doing wrong, and is there any videos that show setting up Tax Cloud and what the outcome should look like.
Thanks in advance

[Limitless]

Did you install the USPS software and enter in the right USPS_ID?

I think that is what happened to me when I first installed it.

[joem83]

I am asking the customer if they can get the ID, if they have no idea where it is where do I find and and what software is needed, or is it just on the website after you log in

[Limitless]

You need to register to use the USPS APIs:

https://www.usps.com/business/webtools.htm

You will then have to request that the switch from the testing url to production.

Then download the click and ship software, once installed, in the upper right? hand corner is your USPS ID.

[joem83]

The customer did not have an account, they only bring the items to USPS. I signed up for an account at the location. I then installed the program, which it then asked me to create another account [used the same info from both the website and program]. After the program loads I do not see this USPS ID. And where do I request to swithc from testing to prodution?

[joem83]

I added what I believe is the ID found in the about page.
1- How do I know that the ID is correct and working?
2- Currently it still does not show tax

[sonnyjlewis]

It does not prevent redundant lookups. We get charged for them, unfortunately.

[LarryLMiller]

We are being charged for redundant lookups as well. Is there a way to log the lookups?

[sammirah]

We are being charged for redundant lookups as well. Is there a way to log the lookups?

You need to call taxcloud: If you are signed up for automated compliance, you should not be, being charged. 1-877-TAXCLOUD keep calling til you get someone.