Apply GC without entering Credit Card info?

[Picci]

Is there a method where the customer, who has a Gift Certificate balance, can make their purchase with the Gift Certificate monies and NOT have to add their Credit Card info? If yes, what is the best method? Customer's are confused as to why they need to give up their Credit Card info when they are making a purchase with a gift certificate.

Thank you for your support.

[Ajeh]

In v1.3.9h ... if I have a Gift Certificate balance of $65.00 and an Order for $52.06 ...

When I get to the checkout_payment page I just enter the amount that I want to use from my Gift Certificate Balance of 52.06 ... or the whole amount ... and the amount needed to be applied to the order is applied ... and I go on the the checkout_confirmation ... without the need to select any Payment method ...

What Payment modules do you have installed?

[Picci]

Thank you for the help.

I have one payment module installed:
Authorize.net (AIM)

Whenever a customer uses a gift certificate, even if the amount applied covers the full payment, the credit card fields are required. Did that change in 1.3.9h?

I am using 1.3.7

Thank you for your support

[Ajeh]

You might try a test install in a test directory with a test database of v1.3.9h and see if this is working for you ...

There have been so many changes since that out of date and buggy version of v1.3.7 that I really cannot pinpoint the source of the problem ...

[Picci]

OK, I am going to do that.

Thank you for your support.

[ScriptJunkie]

Hi Ajeh,

I'm having the same issue as Picci, but I'm testing on 139h (upgraded from 138a). Regarding your quote:

In v1.3.9h ... if I have a Gift Certificate balance of $65.00 and an Order for $52.06 ...

When I get to the checkout_payment page I just enter the amount that I want to use from my Gift Certificate Balance of 52.06 ... or the whole amount ... and the amount needed to be applied to the order is applied ... and I go on the the checkout_confirmation ... without the need to select any Payment method ...

What Payment modules do you have installed?

my issue is that I can't get to the checkout confirmation, because when I try, I get an error message asking me to please enter a payment method.

I've hard coded instructions for customers to use the check/money order option, which will get them through the process and end up with a zero balance (making a check or money order unnecessary), but I'd rather do away with all the excess instruction and have it work as it should.

My payment modules are check/money order, GV, and PayPal Express.

I'm not sure where to start. Suggestions?

[Ajeh]

So far, in v1.3.9h I cannot reproduce this problem ...

I add a product to the cart ...

I click checkout ...

I login (if not already logged in) ...

I pick a shipping method ...

I click Continue ...

I enter an amount in the Applied Balance ...

I hit enter or click continue ...

Now I am on the checkout_confirmation and can just hit continue to complete the order ...


Could you do a click for click step through of what you are doing that you cannot follow these same steps on your site?

[ScriptJunkie]

Could you do a click for click step through of what you are doing that you cannot follow these same steps on your site?

Sure thing FYI - just tested this functionality on a demo cart (fresh install 139h) and it works fine. So obviously the problem lies somewhere in my store.

Click by Click:

• Select a product
• Add to cart
• Click Go To Check Out
• Select the shipping method
• Click Continue Checkout
• Acknowledge Terms & Conditions
• Scroll down to Gift Certificate area
• Enter the total in the Apply Amount box
• Hit Enter and/or click Continue Checkout (result is same for both)
• Get Error: "Please select a payment method for your order"
• This makes it impossible to reach the order confirmation page and complete the order.

No debug logs in the cache folder so I'm not sure where to begin troubleshooting.

[Ajeh]

I still cannot reproduce the problem ...

If you switch to the Classic Template and start over, does this change how the checkout works for you?

Is this a clean install of v1.3.9h or an upgrade?

[ScriptJunkie]

I still cannot reproduce the problem ...

If you switch to the Classic Template and start over, does this change how the checkout works for you?

Is this a clean install of v1.3.9h or an upgrade?

• I am also unable to reproduce the problem on a fresh install of 139h
• My store is an upgrade to 139h from 138a. I can't say if it worked prior to upgrade as I just now got around to testing this functionality.
• Changing to Classic Template has no affect.