Email Stopped Working! Please Help!

[zapme1]

The email on my site just stopped working for no reason that I can see!

Last email was 4-days ago, and before that time, all new account and order emails, as well as contact-us mail was working fine! Then just stopped!

On the 24th (4-days ago), I added a banner on the main-page, but that is it! Haven't done anything else, and can't see a relation with a banner and email!

I'm hosted with GODaddy (I know, 1st strike), and using "sendmail" through a gmail account!

I know all is setup correctly, as it has been working fine! I really hope some one has some advice!

[kobra]

You will have to check that GD and Gmail have not changed anything

IMO I do not understand why one would use gmail for a business??

[zapme1]

You will have to check that GD and Gmail have not changed anything

IMO I do not understand why one would use gmail for a business??

Thanks Kobra! I would generally agree about gmail for business, but in my case I provide a service to business owners (contractors), out of which, probably 90% of them use gmail anyway!

How would I check or what would I look for to know if GD or gmail changed anything? What could they change that would stop this from working?

Thanks for your help....

[kobra]

I assume that your method is SMTPAUTH
Set admin > config > email options > Email Archiving Active? > to on only for awhile
Check that you can send from the admin manually
If ZenCart is transferring mail to your hosts mail server, then the issue lies there as once handed off ZenCart has no more control over it

[DrByte]

http://www.zen-cart.com/wiki/index.p...Email_Problems
http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails

[zapme1]

I assume that your method is SMTPAUTH
Set admin > config > email options > Email Archiving Active? > to on only for awhile
Check that you can send from the admin manually
If ZenCart is transferring mail to your hosts mail server, then the issue lies there as once handed off ZenCart has no more control over it

Thanks Kobra! Can't use SMTPAUTH with gmail as far as I know. I've been using sendmail, as I'm on Linux hosting, and as I said, it was working!

Just got off the phone with GoDaddy, and as I figured, they were unable to help. One strange thing though... The rep was able to send mail to me using the site Contact form, both from the server directly, and using an outside server, but yet it does not work for me!

I can't send from the admin, or from the contact-us on the site! Just don't understand it!

http://www.zen-cart.com/wiki/index.p...Email_Problems
http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails

Thanks DrByte! The links are some useful info, but couldn't find any reason within them as to my problem!

Seems that much points toward NOT using the free email (gmail and such), but although my Zen Cart store is relatively new, my gmail address has 3-4 hundred customers attached to it, and has been in use for more then 3 yrs! Would be really hard to change...

Any ideas what/where to look in gmail to see what may have changed, or other possible ideas to fix it? Getting desperate!

[kobra]

Can't use SMTPAUTH with gmail as far as I know.

I have a gmail account that I use my local email client to collect it and respond from

Incoming mail[POP3} = pop.gmail.com
Outgoing Mail[SMTP] = smtp.gmail.com

And to be able to send "My Server Requires Authentication"

Which indicates that one must first log into the pop server to be able to send

So From here it looks as though you need to set the method to SMTPAUTH and provide the details in ZenCart

E-Mail Transport Method = SMTPAUTH
SMTP Email Account Mailbox = you at gmail.com
SMTP Email Account Password = XXXXXXXX
SMTP Email Mail Host = smtp.gmail.com
SMTP Email Mail Server Port = 995 or 465

[zapme1]

I have a gmail account that I use my local email client to collect it and respond from

Incoming mail[POP3} = pop.gmail.com
Outgoing Mail[SMTP] = smtp.gmail.com

And to be able to send "My Server Requires Authentication"

Which indicates that one must first log into the pop server to be able to send

So From here it looks as though you need to set the method to SMTPAUTH and provide the details in ZenCart

E-Mail Transport Method = SMTPAUTH
SMTP Email Account Mailbox = you at gmail.com
SMTP Email Account Password = XXXXXXXX
SMTP Email Mail Host = smtp.gmail.com
SMTP Email Mail Server Port = 995 or 465

No good, Kobra! I too have an email client where I have 3-gmail accts coming in, all with the same settings that you have above. Just doesn't seem to work for ZC! Nothing received from the Contact-Us, and when I try to send from the admin I get.. " ERROR: Failed sending email to: "xxxxx" with subject: "xxxxx" SMTP Error: Could not connect to SMTP host."

In one of the links that DrByte posted, I also found this..

SMTP/SMTPAUTH is the venerable granddaddy of them all. The original mail transport, used by every internet mail server to interchange mail. As such, it is extremely standardised and cast in stone, and is also the most robust of the transports.

That said, the only auth functionality that the version of phpMailer in ZC v1.3 offers, is PLAIN, so the likes of the Gmail servers are not usable, as they use TLS or SSL encryption. (v1.3.8a has some improvements to aid in this, so YMMV.)

[DrByte]

Thanks DrByte! The links are some useful info, but couldn't find any reason within them as to my problem!

Perhaps the part about your server getting blacklisted might be part of the problem?

[DrByte]

Scratch that.
Your server isn't reaching your email server:

I get.. " ERROR: Failed sending email to: "xxxxx" with subject: "xxxxx" SMTP Error: Could not connect to SMTP host."

This suggests that your hosting company has changed things such that your server cannot connect to the other server.
Could be a blocked port.
Could be broken server (internal) SSL? TLS? etc

So, yes, seems like GoDaddy problem.


What version of Zen Cart are you using?