Issue with order comments

[kobra]

In other words, if you are a customer and add order comments, they will not be saved, but afterwards, through the admin, comments may be added perfectly... so if a customer adds comments, I never get to see them...

Thanks...but what you are stating is similar to:

I have a problem, but you have to guess what ZenCart version I use, what php, mysql, server type I have...
etc

In other words you have not provided any of the basic information needed to troubleshoot any issue

And where can this be seen?

[antoniobb]

Im sorry, I am no programmer so please excuse me.

website: ticoshopping.com

zen cart 1.3.8

php and info:
ticoshopping.com/php.php

[antoniobb]

by the way, as a customer, you are able to see the comments all the way up till the last step of checkout, you will click on process order and everything will flow correctly, but at the end, the comments are not stored in the DB.

[Ajeh]

What happens if you turn off the SEO/rewrites on your site?

[antoniobb]

just did the test and did not work... same thing happens...

[Ajeh]

What happens if you add the Check/Money Order moneyorder Payment module and try to check out with a comment ... does that work?

What happens if you switch to the Classic Template and then you add the Check/Money Order moneyorder Payment module and try to check out with a comment ... does that work?

What happens if you try the above test without the SEO/rewrites?

[antoniobb]

for tests I always use the check/money order, so I know it is not a payment module issue...

seo rewrittes where off during tests... nada.

classic contemporary green is not working correctly so I am unable to test using that one...