I went thru Softaculios and let the do an update, from 13.9F to 13.9G on the 12th of February. I have updated this way for over a year. After the update my customers started sending me message's that the were getting a message about cookies need to be enabled, and some who could download their purchase said the file was corrupt. Last Wednesday I went back and installed the back up that was done before the update. Thinking this would solve the problems. Same thing happened. I have to email all of the zip folder to them and they can open them with no problems. I spent the entire day Friday replacing every zip folder in the store. And made sure there was a green light every where. Today I have been told, they either can't download the files or they are corrupt, and even her words "I click download and then get a Protected mode message and when I say yes let it open then I get that it is not compatible with Windows. " I am at a loss of what could be happening. I spent the weekend searching the forum for an answer to this. Can anyone give me a hint of what to look for to fix the problem? They are getting these message on new files and files that have worked just fine for over an year.

Debbie