International shipping stopped working

[skorbay]

Somehow all international customers are having trouble getting past the shiping page during checkout, even those that have ordered before.
Anybody have any ideas why this would happen?

Thanks

[kobra]

It would help if you outlined what shipping you are talking about
What ZenCart version
etc

[skorbay]

1.3.9e
Seems to hang up for people trying to use USPS. It won't recognize their address. Worked fine a week ago.

[kobra]

Installing the current USPS January 2, 2011 C from post #26 will help:
http://www.zen-cart.com/forum/showth...059#post978059

[skorbay]

Looks like that page cannot be found. is there another location to get the fix?

Thanks

[Ajeh]

Try this link and follow all of the instructions in post #26:
http://www.zen-cart.com/forum/showth...S+January+2011

[EZorb]

Try this link and follow all of the instructions in post #26:
http://www.zen-cart.com/forum/showth...S+January+2011

http://www.ezorbcalcium.com/secure/i...=index&cPath=1

I am using 1.3.9h with USPS.php version C fix and have removed and installed usps again.

International shipping works OK on all products except when you enter a quantity of 4 bottles of capsules then I get the USPS error for over 5 digits with no USPS shipping options shown.

The weight for one bottle of capsules is 0.4895.
Tare small to medium is 13:.26


Larry

[Ajeh]

Please read post #26 about changing the digits from 3 to 2 when you have this issue with International shipping ...

[EZorb]

http://www.ezorbcalcium.com/secure/i...=index&cPath=1

I am using 1.3.9h with USPS.php version C fix and have removed and installed usps again.

International shipping works OK on all products except when you enter a quantity of 4 bottles of capsules then I get the USPS error for over 5 digits with no USPS shipping options shown.

The weight for one bottle of capsules is 0.4895.
Tare small to medium is 13:.26


Larry

On the above I changed it from 0.525 to 0.4895

Now it is working again.

Why does 4 bottles the same weight in US shipping work but change the shipping address to Canada and USPS gives an error on the 5 digits?

[EZorb]

[FONT=Times New Roman, serif]Zen-cart = 1.3.9h with latest usps.php file and line 193 set at 3 or 2 (makes no difference left at 2). [/FONT]
[FONT=Times New Roman, serif]Windows 7 Pro-64[/FONT]
[FONT=Times New Roman, serif]Tare small to medium is set to 13:.26[/FONT]
[FONT=Times New Roman, serif]Product Weight:[/FONT]
[FONT=Times New Roman, serif]EZorb Capsules = 0.45#/bottle[/FONT]
[FONT=Times New Roman, serif]EZorb Powder = 0.375#/bottle [/FONT]
[FONT=Times New Roman, serif]Marvlix = 0.263#/bottle[/FONT]
[FONT=Times New Roman, serif]Box Weight used:[/FONT]
[FONT=Times New Roman, serif]1ea #4 USPS (7x7x6 inches) box = 0.30#[/FONT]
[FONT=Times New Roman, serif]2ea #4 USPS boxes = 0.60#[/FONT]
[FONT=Times New Roman, serif]1 ea 7x7x18 inches = 0.75#
[/FONT]

[FONT=Times New Roman, serif]Problem – International Shipping get USPS shipping weight 5 digit error message.[/FONT]
[FONT=Times New Roman, serif]I was getting this error when various quantity of EZorb Capsules are entered. [/FONT]
[FONT=Times New Roman, serif]1 bottle = OK[/FONT]
[FONT=Times New Roman, serif]2 bottle = OK[/FONT]
[FONT=Times New Roman, serif]3 bottle = OK[/FONT]
[FONT=Times New Roman, serif]4 bottle = Error[/FONT]
[FONT=Times New Roman, serif]5 bottle = OK[/FONT]
[FONT=Times New Roman, serif]6 bottle = OK[/FONT]
[FONT=Times New Roman, serif]7 bottle = OK[/FONT]
[FONT=Times New Roman, serif]8 bottle = OK[/FONT]
[FONT=Times New Roman, serif]9 bottle = Error [/FONT]
[FONT=Times New Roman, serif]10 bottle = OK[/FONT]
[FONT=Times New Roman, serif]11 bottle = Error[/FONT]
[FONT=Times New Roman, serif]12 bottle = OK[/FONT]


[FONT=Times New Roman, serif]I did not check if I would get errors with the other 2 products with same scenario as above but from what I discovered I would get errors with some quantity.[/FONT]


[FONT=Times New Roman, serif]I attempted to change the weight from 0.45# up to 0.525# which only change the error to appear on a different number of bottles. This did not produce error free from 1 to 12 bottles so change weight back to 0.45#.[/FONT]
[FONT=Times New Roman, serif]Next I started changing the % side of Tare weight and found similar results as above. Increasing or decreasing this number% would produce the error occurring on different number of bottle entered. I set the number back to 13%.[/FONT]
[FONT=Times New Roman, serif]Next I started changing the pound side with similar results.[/FONT]
[FONT=Times New Roman, serif]Next I set the 13% to 0% and found no errors occurred. I varied the pound side from 0.26 pounds to 0.35 pounds with no errors. Then I entered 1% with 0.35 pounds and the errors were produced. Deleted the 1% and no errors occurred. Since most of my orders are 6 or less bottles I found 0.35# works the best without causing excessive weight on number of bottles bumping up to next weight cost. It would be nice if could use %side and pound side to be able to compensate extra tare as number of bottles increase. [/FONT]


[FONT=Times New Roman, serif]Maybe this will help you find what is causing the problem.[/FONT]


[FONT=Times New Roman, serif]Larry[/FONT]