Http 500 internal server error

[largesse1]

Thanks so much for your help. I pulled the the error messages found below from the Zen cart DEBUG log file. Not sure how to proceed. Would appreciate any direction that you can provide.

[19-Mar-2011 23:29:41] PHP Warning: require(DIR_WS_TEMPLATEStemplate_default/common/html_header.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/drea2221/public_html/index.php on line 43
[19-Mar-2011 23:29:41] PHP Warning: require(DIR_WS_TEMPLATEStemplate_default/common/html_header.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/drea2221/public_html/index.php on line 43
[19-Mar-2011 23:29:41] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'DIR_WS_TEMPLATEStemplate_default/common/html_header.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/drea2221/public_html/index.php on line 43

[kobra]

PHP Warning: require(DIR_WS_TEMPLATEStemplate_default/common/html_header.php

Use FTP and see if you have that file and that it is not "zero" bytes

[kuroi]

More significant would seem to be that the DIR_WS_TEMPLATES constant doesn't seem to have been set. I would check you includes/configure.php file to see if this entry is there, whether the file is corrupted, or whether the permissions are preventing it from being read (either too restrictive, or too open so your servers security is closing it down - the latter can cause Internal Server errors).

[largesse1]

My thanks to both of you!!!

Kobra: I have the following header.php file

/public_html/includes/templates/template_default/common/html_header.php


Kuroi: This is what I found in my configure.php file (I have replaced by admin folder name with "####"):

define('DIR_WS_ADMIN', '/#####/');
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_ADMIN', '/######/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

**************************************************

It looks as though the line in question is missing. Would appreciate any guidance eihter of you can provide on how to proceed.

[kuroi]

Whicj configure file are you quoting from? It looks like your public_html/admin/includes one, but that setting needs to be in your public_html/includes version. Unless they've gotten confused, which could explain that message, though not necessarily the Internal Server error.

[largesse1]

Thanks Kuroi.

I am quoting from my - /public_html/biggirl1/includes/configure.php - file.

So, are you saying that the information in this file should actually be located in - /public_html/includes/configure.php- and vice versa?

Also, I have updated my permissions according to my web host's specifications, so I think that everything is okay there.

My web host suggested that; if the permission corrections didn't work, my only alternative would be to try and restore the site from my backup files. But if there is a problem in my code; then, I assume, that it will be reflected in my backup!

[Website Rob]

Before making an edit to either of your config files you must first change permissions to 644, which is done through the Control Panel of your Hosting account. After making the update then change permissions back to 444. Did you do this?