install zen 1.3 database does not exist???

[melanie bund]

my problem is i cant get access to database as i cant install

Database does not exist
Access denied for user 'dbo362302534'@'%' to database 'zencart'

have tried to manually add the info into config files
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'db2883.perfora.net');
define('DB_SERVER_USERNAME', 'HIDDEN');
define('DB_SERVER_PASSWORD', 'HIDDEN');
define('DB_DATABASE', 'HIDDEN');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');

but no go