Copy of comments/status email to Admin?

[Green333]

Hi
I was wondering if it's possible to have the Notify Customer email (when one updates Order Status/Comments) cc'ed to Admin as well as being sent to the customer?

I wasn't sure if this setting has any bearing:

Send Copy of Admin Orders Status Emails To - Status

(Admin - Catalog)
Send copy of Admin Orders Status emails. Can be set to either 0 (off) or 1 (on). Default: 0


I tested by changing the option to 'on' but am unsure as to what it does.

Many thanks

[Ajeh]

If you set to 1 the setting:

Send Copy of Admin Orders Status Emails To - Status
Send copy of Admin Orders Status Status
0= off 1= on

and set an email address on:

Send Copy of Admin Orders Status Emails To
Send copy of Admin Orders Status emails to the following email addresses, in this format: Name 1 <email@address1>, Name 2 <email@address2>

Both the Customer and the Admin will receive an email when the Order Status is changed ...

[Green333]

Hi Ajeh,

Thank you so much for your reply.

I thought that may be the way it works - but posted my question as that does not seem to work for me for some reason unfortunately.

After setting option to '1', I've tried setting my email as: [email protected], and then tried <[email protected]> and even my personal email as well - but no 'copy' arrives (customer's email arrives ok)

I don't have any issues in any other way in regards to Admin sending notifications to customers - or (myself) receiving order confirmations, customer 'message' emails and so on.

[Ajeh]

If you look in the file:
/admin/orders.php

do you find the code:

            //send extra emails
            if (SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_STATUS == '1' and SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO != '') {
              zen_mail('', SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO, SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_SUBJECT . ' ' . EMAIL_TEXT_SUBJECT . ' #' . $oID, $message, STORE_NAME, EMAIL_FROM, $html_msg, 'order_status_extra');
            }

If you go to the Tools ... Developers Tool Kit ... and in the top input box enter:
SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_STATUS

and select NONE then click SEARCH ... what comes up?

If you go to the Tools ... Developers Tool Kit ... and in the top input box enter:
SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO

what comes up?

[Green333]

If you go to the Tools ... Developers Tool Kit ... and in the top input box enter:
SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_STATUS

and select NONE then click SEARCH ... what comes up?

admin/orders.php

Line #145 : if (SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_STATUS == '1' and SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO != '') {


If you go to the Tools ... Developers Tool Kit ... and in the top input box enter:
SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO

what comes up?

admin/orders.php

Line #145 : if (SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_STATUS == '1' and SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO != '') {

Line #146 : zen_mail('', SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO, SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_SUBJECT . ' ' . EMAIL_TEXT_SUBJECT . ' #' . $oID, $message, STORE_NAME, EMAIL_FROM, $html_msg, 'order_status_extra');

and also in admin/includes/languages/english/email_extras.php

Line #42 : define('SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_SUBJECT','[ORDERS STATUS]');

[Ajeh]

Now try that again in the TOP input box and select NONE from the dropdown ... what comes up?

[Green333]

Sorry if I gave you the wrong info - adding that to the top box (I hope this is where I enter the search?):

Developers Tool Kit
Look-up CONSTANT or Language File defines Key or Name:
Language File Look-ups:
NOTE: CONSTANTS are written in uppercase.


I get this initially:


Lookup CONSTANT Definitions Key: SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_STATUS Title: Send Copy of Admin Orders Status Emails To - Status Description: Send copy of Admin Orders Status Status
0= off 1= on Value: 1 Group: ID#12 E-Mail Options
Search ALL files for: SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO_STATUS


(I had then pressed the 'search all files' button, and that was what then was contained in my previous post)


and the second search:



Lookup CONSTANT Definitions Key: SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO Title: Send Copy of Admin Orders Status Emails To Description: Send copy of Admin Orders Status emails to the following email addresses, in this format: Name 1 <email@address1>, Name 2 <email@address2> Value: [email protected], [email protected] Group: ID#12 E-Mail Options
Search ALL files for: SEND_EXTRA_ORDERS_STATUS_ADMIN_EMAILS_TO

(is this the info that you needed? - sorry if I misunderstood..)

[Ajeh]

Edit the email and either use:
[email protected]

Or use:

Fred <[email protected]>

If you want multiple use:

Fred <[email protected]>, Bob <[email protected]>

[Green333]

This is a mystery - I tried your suggested email formats - only one email (customer's) comes through. Still no copy to 'admin'.

Thanks for your patience....

I really cant work this out

[Ajeh]

Are you just using the the email address:
[email protected]

Are you able to email a Gift Certificate in the Gift Certificate/Coupons ... Mail Gift Certificate ... to the email address that you are using for the Admin email?