Whoops! Sorry, but you are not allowed to perform the action requested. You are still

[buildingblocks]

We are getting this message when trying to checkout

Whoops! Sorry, but you are not allowed to perform the action requested.
You are still logged in to your account and may continue shopping. Please choose a destination from a menu.

fast and easy checkout is installed
stock with attributes is installed
zencart 1.3.9a

When putting an item in the basket then trying to cowoa, after filling in the customer information, we get the above error message.

We turned off FEC but when trying to checkout the same thing is happening.


If I create a new account and am logged, I add an item to the cart and can finish checkout.

If I'm not logged and I add an item to the cart then go to log into my account I get the above error message.

Please, any ideas?

There are no error logs being generated.

I have been looking through similar threads all afternoon and haven't found a solution.

[buildingblocks]

panic over for now. There was more than one person adjusting settings. All seems good now. fingers crossed.

[Trees2wood]

Do you remember what you changed to fix it ?

I am getting the same " Whoops! Sorry, but you are not allowed to perform the action requested. " error message. If I log in and then add items in the cart it works right but if if I am already a customer and dont try to log in until after item has been added to cart I get this message ?? What am I missing ?

[Trees2wood]

First thing is I wonder why my search is not working right ? I have been noticing this the last few days. I put " Whoops! Sorry, but you are not allowed to perform the action requested ." in the search box and it said there was no matches ?? thats not true, am I the only one that gets no results when searching this statment ?


Now for those searching for a solution about the whoops thing , after I was here I found another thread where DrByte gives this list of possible reasons.
/includes/classes/shopping_cart.php
- /includes/modules/pages/checkout_confirmation/header_php.php
- /includes/modules/pages/checkout_payment/header_php.php
- /includes/modules/pages/checkout_shipping/header_php.php
- /includes/modules/pages/shopping_cart/header_php.php
- /ipn_main_handler.php

changing those didnt fix it for me , but I found it - includes/modules/pages/login/header.php.php

[Derek Bryant]

my includes/modules/pages/login/header.php.php is dated 14/07/2008, I'm running 1.3.8a and have installed the latest version of stock by attributes (one file modified by athena)

I'm experiencing the same problem 'Whoops! Sorry, but you are not allowed to perform the action requested'
Do I update this file with the latest version available from Zen Cart?

thanks

Derek

[dinahk]

panic over for now. There was more than one person adjusting settings. All seems good now. fingers crossed.

How did you fix it? I got the same problem with client site.

I have zencart version v1.3.9e.

When user's log in, registered, added items to the shopping cart then log out without checkout or closing the browser. Once users go back to the site maybe after few mins or hours then log-in their data, clicked check out they received this error " Whoops! Sorry, but you are not allowed to perform the action requested "


Can anybody help me to fix this issues? and does any one know if that possible to empty or automatic reset to ZERO the shopping cart if ever this user/customer log out or close the browser without proceeding to check out?

I appreciated your response and solution to this matter. Thanks!

[Trees2wood]

The way I found the fix was... I tried changing all the files listed by DrByte above and it was still happening, so because his advice was pointing to the includes folder I (having a good backup) deleted the includes folder then uploaded a fresh new one . The whoops went away.

Then I went to my backup files and doing a couple at a time (writing down as I went) uploaded them back to my site. For every couple files I changed I would go back to the store and test. I was able to trace the one bad file I had that was causing the whoops..................

SO...........................

I would first try changing these files -
/includes/classes/shopping_cart.php
- /includes/modules/pages/checkout_confirmation/header_php.php
- /includes/modules/pages/checkout_payment/header_php.php
- /includes/modules/pages/checkout_shipping/header_php.php
- /includes/modules/pages/shopping_cart/header_php.php
- /ipn_main_handler.php

and includes/modules/pages/login/header.php.php

if none of those fix the problem you can try starting with the includes folder.

[Trees2wood]

I'm running 1.3.8a
Do I update this file with the latest version available from Zen Cart?

thanks

Derek

I would update to the newest version anyway. I have read on here about stores getting hacked with that version. I dont think that version is supported anymore ?

[dinahk]

The way I found the fix was... I tried changing all the files listed by DrByte above and it was still happening, so because his advice was pointing to the includes folder I (having a good backup) deleted the includes folder then uploaded a fresh new one . The whoops went away.

Then I went to my backup files and doing a couple at a time (writing down as I went) uploaded them back to my site. For every couple files I changed I would go back to the store and test. I was able to trace the one bad file I had that was causing the whoops..................

SO...........................

I would first try changing these files -
/includes/classes/shopping_cart.php
- /includes/modules/pages/checkout_confirmation/header_php.php
- /includes/modules/pages/checkout_payment/header_php.php
- /includes/modules/pages/checkout_shipping/header_php.php
- /includes/modules/pages/shopping_cart/header_php.php
- /ipn_main_handler.php

and includes/modules/pages/login/header.php.php

if none of those fix the problem you can try starting with the includes folder.

Do you mean override?

[Trees2wood]

The way I found the fix was... I tried changing all the files listed by DrByte above and it was still happening, so because his advice was pointing to the includes folder I (having a good backup) deleted the includes folder then uploaded a fresh new one This came from a fresh download of my version of zencart

. The whoops went away.

Then I went to my backup files and doing a couple at a time (writing down as I went) uploaded them back to my site Yes these will overwrite the current ones
. For every couple files I changed I would go back to the store and test. I was able to trace the one bad file I had that was causing the whoops..................

Now sooner or later the whoops will come back and when it does there is the file thats broke. replace that file with the same file from a fresh download of your version.