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  1. #11
    Join Date
    Jan 2004
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    Default Re: Suddenly Not getting email notifications after an order

    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  2. #12
    Join Date
    Feb 2011
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    East Wenatchee, WA
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    Default Re: Suddenly Not getting email notifications after an order

    I just got my first order on my new website and the same thing happened. Also running 1.3.9h. All previous tests worked fine with all notifications sent. I host with Godaddy and they are still dealing with a DDOS attack. I wonder if this is part of the issue in my case? I have changed nothing except continuing to add product.

  3. #13
    Join Date
    Mar 2011
    Location
    Houston, TX
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    Default Re: Suddenly Not getting email notifications after an order

    Had a friend working on this problem today. In E-Mail Options we changed the E-Mail Transport Method from PHP to smtpauth. That seems to have corrected the problem.

  4. #14
    Join Date
    Dec 2006
    Location
    France
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    Default Re: Suddenly Not getting email notifications after an order

    Did this get resolved?.
    exact same problem just happened with me. v 1.301

  5. #15
    Join Date
    Jan 2004
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    Default Re: Suddenly Not getting email notifications after an order

    Quote Originally Posted by Carl View Post
    Did this get resolved?.
    exact same problem just happened with me. v 1.301
    Surely you're aware that your old version is obsolete and vulnerable to hackers, right?
    First thing you need to do is upgrade to the latest version ASAP.
    Your "sudden" new problem could very well be caused by hacker activity.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #16
    Join Date
    Dec 2006
    Location
    France
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    Default Re: Suddenly Not getting email notifications after an order

    Thanks Dr B. I will try to sort upgrade. Although I do have all latest security upgrades.
    I would like to say for info, that I changed mail transport system from sendmail to smtpauth and all worked again fine,, changed back and no work. The Host say they have not made changes.

  7. #17
    Join Date
    Jan 2004
    Posts
    66,443
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    Default Re: Suddenly Not getting email notifications after an order

    Better to use SMTPAUTH anyway. sendmail should rarely be used.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #18
    Join Date
    Apr 2011
    Posts
    31
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    Default Re: Suddenly Not getting email notifications after an order

    I just had the same thing start happening 2 days ago. I'm now not receiving order and new customer notifications or emails through the contact us page.

    I checked my email transport method as suggested in this post but it is already set to smtpauth.

    Please help!

  9. #19
    Join Date
    Jan 2004
    Posts
    66,443
    Plugin Contributions
    279

    Default Re: Suddenly Not getting email notifications after an order

    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #20
    Join Date
    Apr 2011
    Posts
    31
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    Default Re: Suddenly Not getting email notifications after an order

    Thanks for the links. I actually had a look through them already but can't seem to find anything that solves the issue. Nothing has changed. Everything was working fine 3 days ago then all of a sudden it stopped sending emails.

    Any thoughts?

 

 
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