Problem with Paypal connection - Error (28) connect() timed out!

[Wolfe Farms]

Hi Kobra,

I ran the curltest.php from my site with the following results:

CURL Test Page
This page is intended for testing CURL behaviour. You should be accessing this page via CURLTESTER.PHP running on YOUR server.

You submitted the following fields and data:

Array
(
[field1] => This is a test
[statuskey] => ready
)

Data validation
Good
Other Info
Your server IP address is: [REMOVED].
user-agent: unknown.

Array
(
[url] => "http://www.zen-cart.com/testcurl.php"
[content_type] => text/html
[http_code] => 200
[header_size] => 275
[request_size] => 174
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0.58755
[namelookup_time] => 0.00961
[connect_time] => 0.296544
[pretransfer_time] => 0.296613
[size_upload] => 0
[size_download] => 2144
[speed_download] => 3649
[speed_upload] => 0
[download_content_length] => 2144
[upload_content_length] => 0
[starttransfer_time] => 0.587433
[redirect_time] => 0
)

Does this mean that the CURL communication is getting through?

[kobra]

It does not appear to be successfully uploading

This is what I get for comparison

You submitted the following fields and data:

Array
(
    [field1] => This is a test
    [statuskey] => ready
)

Data validation
Good
Other Info
Your server IP address is: xx.xx.xx.xx.
Your system identifies itself as: Zen Cart(tm) - CURL TEST

Array
(
    [url] => "http://www.zen-cart.com/testcurl.php"
    [content_type] => text/html
    [http_code] => 200
    [header_size] => 275
    [request_size] => 212
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0.123369
    [namelookup_time] => 0.002418
    [connect_time] => 0.036928
    [pretransfer_time] => 0.036937
    [size_upload] => 37
    [size_download] => 2181
    [speed_download] => 17678
    [speed_upload] => 299
    [download_content_length] => 2181
    [upload_content_length] => 0
    [starttransfer_time] => 0.123281
    [redirect_time] => 0

[Wolfe Farms]

It does not appear to be successfully uploading

Kobra,

So would this be an issue with GD blocking the CURL from sending data up to an external site, such as PayPal? I'm just trying to get to the source of the problem so I can deal with it. GD technical support so far has not been technical or supportive of the issue. I'm hoping that the more information I can throw at them, the better my chances are of getting it resolved.

Thanks for the help thus far. It's really appreciated.

James

[kobra]

One who knows what that test is requesting intimately will have to happen by

As far as GD support - - always kick it up higher right off

[DrByte]

Try running it as: curltester.php?paypal=1 to test connecting specifically to PayPal, and post the results.

Granted, that's not going to do anything more than give you something to show the slow folks at GD that there's really something wrong. I wouldn't be surprised that it tells you the same thing you're already seeing in your logs: an error code of "28 connect timed out", which is all GD should need.


Also, I note that your post said you were using "curltest.php", which tells me you're using an old version of Zen Cart with some publicly-known security vulnerabilities. It would be wise to be upgrading ASAP.

Also, do you have "CURL Proxy Status" turned off under Admin->Configuration->My Store? If not, it NEEDS to be off. It was only ever added because GD used to configure their servers in a very bizarre non-standard way for talking to external services. Now they've removed that need. Their overall server config is still bunk, but at least the proxy is no longer needed (as of about 2 years ago)

[Wolfe Farms]

Try running it as: curltester.php?paypal=1 to test connecting specifically to PayPal, and post the results.

Granted, that's not going to do anything more than give you something to show the slow folks at GD that there's really something wrong. I wouldn't be surprised that it tells you the same thing you're already seeing in your logs: an error code of "28 connect timed out", which is all GD should need.


Also, I note that your post said you were using "curltest.php", which tells me you're using an old version of Zen Cart with some publicly-known security vulnerabilities. It would be wise to be upgrading ASAP.

Also, do you have "CURL Proxy Status" turned off under Admin->Configuration->My Store? If not, it NEEDS to be off. It was only ever added because GD used to configure their servers in a very bizarre non-standard way for talking to external services. Now they've removed that need. Their overall server config is still bunk, but at least the proxy is no longer needed (as of about 2 years ago)

Hi DrByte,

Thanks for the input. I did still have the CURL proxy on set to True, so I've set that to False. I'm still using ZenCart 1.3.8a, so I will have to look in to what it will take to upgrade to the newest version. I ran the curltest.php?paypal=1 and here are the results:

Array
(
[url] => "https://api-3t.paypal.com/nvp"
[content_type] => text/plain; charset=utf-8
[http_code] => 200
[header_size] => 153
[request_size] => 166
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0.118733
[namelookup_time] => 0.00685
[connect_time] => 0.014275
[pretransfer_time] => 0.045533
[size_upload] => 0
[size_download] => 146
[speed_download] => 1229
[speed_upload] => 0
[download_content_length] => 146
[upload_content_length] => 0
[starttransfer_time] => 0.118649
[redirect_time] => 0
)



ACK=Failure&L_ERRORCODE0=81002&L_SHORTMESSAGE0=Unspecified%20Method&L_LONGMESSAG E0=Method%20Specified%20is%20not%20Supported&L_SEVERITYCODE0=ErrorEOF

I hope this sheds some light on the issue. Let me know if there is anything else I can do on my end besides waiting for GD to respond.

Thanks again,

James

[DrByte]

ACK=Failure&L_ERRORCODE0=81002&L_SHORTMESSAGE0=Unspecified%20Method&L_LONGMESSAG E0=Method%20Specified%20is%20not%20Supported&L_SEVERITYCODE0=ErrorEOF

Okay, so that response actually comes from PayPal's server, so the script is able to talk to PayPal's server fine.

I suspect your incorrect proxy status setting was what was causing the problem. Time to do a test transaction of your own.

[Wolfe Farms]

DrByte,

You hit the nail on the head. After setting the Curl Proxy to False, it allowed the checkout to pass to Paypal. This hadn't been an issue until yesterday, so perhaps GD just shut down the proxy server that was handling those calls.

I'm going to spend some time this weekend upgrading the Zen-Cart to the current version. I just need to make sure that the customization that have been made are not wiped out when I do it. I have a test site that I will practice on first to see what issue arise. I'll be reading through the forum to see what I should look out for before I get started.

Thank you for the help. It is really appreciated.

James