UPS rates estimating too low

[orchidlake]

i am running 1.3.9h. i am having issues not only with the UPS module but the UPS XML module as well.

the problem seems to be the fuel surcharges and the residential surcharges not being included in the shipping estimator. i have seen other posts about the surcharges not being included in estimates but i haven't actually seen a fix for it.

My shipping settings are:
Pickup Method: Customer Counter
Packaging Type: Customer Packaging
Quote Type: Residential

My tare is set at 15:3 (i may need to adjust this as my base estimates (without surcharges) are still coming in just slightly lower than actual shipping costs).

i have tried this with two addresses using UPS 3 Day Select shipping method.

Shipment 1:
Ship from 34673
Ship to 95120
Pkg weight 12 lbs

Shipping Estimator: $55.88
UPS Website: $70.79 (includes $8.14 fuel charge and $2.75 residential charge)

Shipment 2:
Ship from 34673
Ship to 60714
Pkg weight 12 lbs

Shipping Estimator: $33.67
UPS Website: $41.98 (includes $4.83 fuel charge and $2.75 residential charge)

i can certainly add a $2.75 handling charge to make up for the residential surcharge (although i don't understand why i have it set to residential and the surcharge is not included), but the fuel surcharge is a variable and i don't know how to recoup that cost in my shipping estimates.

i have COWOA installed if you want to see the rates yourself - www . orchidlakecandles . com - my originating zip is 34673.

help please?

wendy

[Fez-o Joe]

I too have found that for 2-day and 3-day the amounts were wildly off, yet for Ground - it's 100% correct.

Contacting UPS yields nothing, as they say I need to contact my 'UPS account rep' - who doesn't return calls!!! *sigh*

Short term, I just turned off our 2-day/3-day options, but I'd be curious to know why it's not picking up the right category/field from the look-up.

I know it's there, somewhere, as I can do a 'detailed time/cost' from the ups site, and it comes up right. I've tried modifying each option in the Zen XML screen but nothing gets remotely close to the actual price.

Anyone?!? anyone?

[orchidlake]

i am going to have to remove UPS shipping as well if I can get this figured out. =[ I was having the same problem with Fedex shipping which I ended up removing.

[Ajeh]

Could you go to your Zen Cart Admin and in the Tools ... Developers Tool Kit ... in the bottom input box enter:
+Daily

What comes up on that?

[orchidlake]

i get this:

Searching 1302 files ... for: +Daily

/home/olc/public_html/includes/modules/shipping/ups.php

Line #303 : $this->_upsRateCode = 'Regular+Daily+Pickup';

Match Lines found: 1

[orchidlake]

just a thought... i currently have UPS XML active on the site though i have both UPS modules installed.