Simple Paypal question.

[Muzz]

Hi there,

I processed a full refund via the admin console of Zen Cart.

However, it has not shown up in the Order information.

I have processed a few Zen Cart refunds previously without any issues which showed timestamps and details of the refund immediately.

I have logged into Zen Cart admin and cannot see the refund.

I'm assuming that for some reason it didn't process. I just want to make sure this IS the case and in an hours time it's automatically processed or something.

Is it safe for me to issue a refund through Paypal directly?

Thanks for your time.

[DrByte]

Anytime you issue a refund, either directly in PayPal or from your Zen Cart admin, the changes will take effect immediately in PayPal, whether or not they ever show up in Zen Cart.
The refund will only show in Zen Cart as a comment in the Order Status History ... AND that will only show if the IPN notification in the background worked perfectly after you initiated the refund.

The BEST place to check on the refund status is your PayPal account.

And, if you find that the refund hasn't been issued, then you can refund it directly from your PayPal account.

[Muzz]

Thanks Dr Byte.