Problems with Checkout

[JS1scuba]

Zen 1.3.8a

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we are having a problem with check out in the last day or so the system will not recognize any of the shipping modules when you get to step 1 of the check out

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Shipping Method:

Please select the preferred shipping method to use on this order.
United States Postal Service
We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)
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United Parcel Service
We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown.

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Any Ideas ?


Thanks
JDS

[Ajeh]

What are your settings in the Configuration ... Shipping/Packaging ...

Do you have Zones set on either USPS or UPS shipping module?

Do you have the current USPS January 2, 2011 C version installed from post #26 of:
http://www.zen-cart.com/forum/showthread.php?t=171314

[JS1scuba]

What are your settings in the Configuration ... Shipping/Packaging ...

Do you have Zones set on either USPS or UPS shipping module?

Do you have the current USPS January 2, 2011 C version installed from post #26 of:
http://www.zen-cart.com/forum/showthread.php?t=171314

Thanks for rapid reply.

No Zones Set

There have been no changes on our side to the shipping modules at all.


we have not done the USPS Jan 02, 11 C version -- will do this afternoon --

BUT why would the entire system stop a day ago when it was working fine up till now ? Curious.

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Thanks
JDS

[nigelt74]

There have been no changes on our side to the shipping modules at all.

BUT why would the entire system stop a day ago when it was working fine up till now ? Curious.

Have you asked your host if there have been any server changes?
eg
have they upgraded php, mysql etc

[JS1scuba]

Have you asked your host if there have been any server changes?
eg
have they upgraded php, mysql etc

not that we can see --- they are pretty stable and dont do changes without advance notice -- but will check with them -

thanks
jds

[Ajeh]

Could you go to your Tools ... Developers Tool Kit ... and in the bottom input box do a search on:
usps.php

what comes up for the version id and where is the file located?

[JS1scuba]

What are your settings in the Configuration ... Shipping/Packaging ...

Title Value Action
Country of Origin United States
Postal Code 86404
Enter the Maximum Package Weight you will ship 70
Package Tare Small to Medium - added percentage:weight 18:0
Larger packages - added packaging percentage:weight 15:1
Display Number of Boxes and Weight Status 1
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 1
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1

[Ajeh]

What was your Ship To address and the weight of the order being tested?

What options do you have set on USPS and UPS?

[JS1scuba]

What was your Ship To address and the weight of the order being tested?

What options do you have set on USPS and UPS?

I have not changed the options on these modules so not sure what we are looking for how ever -- when you try to do a check out of any kind it wont let you get past step 1

take a look and see www.techdivinglimited.com

kind of stumped

jds

[Ajeh]

Add to your stylesheet.css so your addresses display correctly:

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}