Customer orders not registering (Nochex)

[irishshopper]

www.ulster-scots.biz

New site with PayPal & Nochex payment options.

Paypal working fine.

Nochex orders not being recorded but receiving an email from Nochex confirming money has been received in our Nochex account.

No email received to state order has been received.

When I put Nochex in TEST mode order appears to go through OK but no confirmation email of order received.

[timzhou]

I have this problem for two years, and seems either nochex or zen cart could not help me out, so i have to email the buyer who sent me money for order details, a very big problem....

[timzhou]

just copied from another thread, seems like a solution

Hello all,

If anyone is still experiencing problems, download the new files and guide here: http://esupport.nochex.com/index.php...itemid=7&nav=0

Follow the steps and place the files in the correct places and the module will work. If orders aren't coming through it is usually because you have the old "nochex_apc_handler.php" file. So simply download the package above, open the files for your corresponding Zen Cart version and then copy and replace the old "nochex_apc_handler.php" with the new one.

Kind Regards,
Matthew Iveson
Nochex Technical Support

[Carl]

This is a nochex problem.
It happens with me about once every year. It has just happened again now. you shoukd not need to change any files. Get onto Nick Fox, I am.

[Dukeofmodena]

Hi,
I have Paypal (working ok) and Nochex payment options in my cart. 2 days ago the Nochex order [New Order] Order Confirmation email ceased and the customer's order doesn't show in the admin. I just get the Nochex payment received email. Any help to get the process working again would be greatly appreciated, thanks.

[Dukeofmodena]

It started with me 2 days ago. It has happened in the past but usually the orders come through all together after a day or 2. Still nothing so far though this time...

[Carl]

This is a nochex problem, they have said today that a number of users have reported this problem. They also say that they are unable to re send the order as they did last year when it happened then. Lets just hope it was a w/e glitch. if you have not reported to them you should.

[Dukeofmodena]

I've tried submitting a ticket but get an error message on the next page - maybe they don't want to hear about it!
Fortunately, I have a Paypal option in my cart so I've just switched Nochex off. Can someone let me know on here when their Nochex problem is resolved so I can try turning it back on again...thanks.

[NochexSupport]

Hi all,

A small number of people have experienced these issues. Your web host may have changed certificates or some setting leading to these problems. What I suggest, if you are still experiencing problems, is to firstly try a test transaction if no order appears try this:

Open the "nochex_apc_handler.php" file and change the following line of code:

$callback_url = https://www.nochex.com/nochex.dll/apc/apc (line 46)
To this
$callback_url = http://www.nochex.com/nochex.dll/apc/apc

So the subtle change is there is no 's' in 'https'.


I have completed several test transaction on my own Zen Cart installation and can confirm all is working, the orders are coming through just fine.

Kind Regards,
Matthew Iveson
Nochex Technical Support

[Dukeofmodena]

Ok thanks, I tried a test earlier and the problem is still evident