Mail failure

27 Jun 2011, 17:45

#1

New Zenner

Join Date:: Aug 2010
Posts:: 66
Plugin Contributions:: 0

Mail failure

I have recently moved to a new hosting company, and I have noticed since the move the main email featured on our "contact us" page receives an error message when someone tries to contact us. I called into support a few times and they can't seem to find the issue and I'm hoping someone here can help. I am providing the error message below:

From: Mail Delivery System <[email protected]>
Date: June 21, 2011 5:12:58 PM EDT
To: [email protected]
Subject: Mail failure - malformed recipient address A message that you sent contained one or more recipient addresses that were incorrectly constructed:

 "[email protected]" <>: missing or malformed local part

This address has been ignored. There were no other addresses in your message, and so no attempt at delivery was possible.

------ This is a copy of your message, including all the headers. ------

Date: Tue, 21 Jun 2011 17:12:58 -0400
Return-Path: [email protected]
To: "[email protected]" <>
From: Customer <[email protected]>
Reply-to: customer <[email protected]>
Subject: Message from BoatersPlanet.com
Message-ID: <[email protected]>
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"

27 Jun 2011, 20:14

#2

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Mail failure

This might be the issue???

Sending to and from are the same

Return-Path: [email protected]
To: "[email protected]" <>
From: Customer <[email protected]>

Use another address as the customer NOT the one that it is being sent to

27 Jun 2011, 21:41

#3

boatersplanet

New Zenner

Join Date:: Aug 2010
Posts:: 66
Plugin Contributions:: 0

Re: Mail failure

Hey Kobra,

I could see how that might present a problem but I have not configured any email settings in zen cart that I can remember. I am experiencing the issue when someone fills out the "contact us" form located at https://boatersplanet.com/index.php?main_page=contact_us . I then tried with my email address which I can disclose in it's entirety below:

From: Mail Delivery System <[email protected]>
Date: June 27, 2011 5:31:36 PM EDT
To: [email protected]
Subject: Mail failure - malformed recipient address
A message that you sent contained one or more recipient addresses that were
incorrectly constructed:

 "[email protected]" <>: missing or malformed local part

This address has been ignored. There were no other addresses in your
message, and so no attempt at delivery was possible.

------ This is a copy of your message, including all the headers. ------

Date: Mon, 27 Jun 2011 17:31:36 -0400
Return-Path: [email protected]
To: "[email protected]" <>
From: Chris <[email protected]>
Reply-to: Chris <[email protected]>
Subject: Message from BoatersPlanet.com
Message-ID: <[email protected]>
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"

From:    Chris
Email:    [email protected]

------------------------------------------------------

test message

------------------------------------------------------

As you can see the email used was mine, but info still receives the error. :blink:

27 Jun 2011, 21:47

#4

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Mail failure

have not configured any email settings in zen cart that I can remember

You need to then

admin > config > email options > Email Address (Displayed to Contact you)

27 Jun 2011, 22:04

#5

boatersplanet

New Zenner

Join Date:: Aug 2010
Posts:: 66
Plugin Contributions:: 0

Re: Mail failure

Hmm... I seem to be having the same issue.. As I said before I never had a problem until we switched o the new hosting company. I am posting a snapshot of the email config in ZC admin. and I'll repost the error message.

http://www.boatersplanet.com/images/mail_error.jpg

A message that you sent contained one or more recipient addresses that were
incorrectly constructed:

  "[email protected]" <>: missing or malformed local part

This address has been ignored. There were no other addresses in your
message, and so no attempt at delivery was possible.

------ This is a copy of your message, including all the headers. ------

Date: Mon, 27 Jun 2011 17:56:29 -0400
Return-Path: [email protected]
To: "[email protected]" <>
From: Chris <[email protected]>
Reply-to: Chris <[email protected]>
Subject: Message from BoatersPlanet.com
Message-ID: <[email protected]>
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"

From:	Chris
Email:	[email protected]

------------------------------------------------------

test message

------------------------------------------------------

27 Jun 2011, 22:13

#6

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Mail failure

Have yoiu created a mail box on your host for [email protected]??

You can also blank out te SMTP info as you have selected php as your method

28 Jun 2011, 00:01

#7

boatersplanet

New Zenner

Join Date:: Aug 2010
Posts:: 66
Plugin Contributions:: 0

Re: Mail failure

kobra:
Have yoiu created a mail box on your host for [email protected]??

Yes I have.. I removed the smtp config also

28 Jun 2011, 00:11

#8

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Mail failure

Admin->Configuration->Email Options->Set "Contact Us" Email dropdown list. You've not followed the prescribed format. If you're going to type a value in there, then read the help text presented when in edit mode and follow the pattern as described, or just leave it blank and let it use the default address.

28 Jun 2011, 01:50

#9

boatersplanet

New Zenner

Join Date:: Aug 2010
Posts:: 66
Plugin Contributions:: 0

Re: Mail failure

DrByte:
Admin->Configuration->Email Options->Set "Contact Us" Email dropdown list. You've not followed the prescribed format. If you're going to type a value in there, then read the help text presented when in edit mode and follow the pattern as described, or just leave it blank and let it use the default address.

Please excuse my ignorance. I wasn't looking for this as many of my options transferred over with the migration. If it helps anyone I had to reformat the email field with the appropriate <>'s in

Set "Contact Us" Email Dropdown List
On the "Contact Us" Page, set the list of email addresses , in this format: Name 1 <email@address1>, Name 2 <email@address2>

28 Jun 2011, 01:55

#10

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Mail failure

Please excuse my ignorance. I wasn't looking for this as many of my options transferred over with the migration. If it helps anyone I had to reformat the email field with the appropriate <>'s in

The correct form if you are having more than one email address for a customer to choose from on the contact form is

[email protected], [email protected]

No <> needed I believe

Actually this also is valid

General <[email protected]>, Orders <[email protected]>

28 Jun 2011, 02:21

#11

boatersplanet

New Zenner

Join Date:: Aug 2010
Posts:: 66
Plugin Contributions:: 0

Re: Mail failure

Yeah, I edited "Set "Contact Us" Email Dropdown List" to

Customer Service <[email protected]>

and that seems to have taken care of it. Thanks again for your help... another item off my checklist..

28 Jun 2011, 06:47

#12

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Mail failure

kobra:
The correct form if you are having more than one email address for a customer to choose from on the contact form is
[email protected], [email protected]
No <> needed I believe

Incorrect. It must follow the prescribed pattern as explained on-screen next to the input field. The angle-brackets are required, as per the pattern.

Or, as I said, just leave it blank if there's only a need for a single address.