Why is the product description not displaying?

[ipanemasand]

Hello everyone,

I recently upgraded my website (www.hijean.ca) to the latest version (1.3.9.h). I thought everything was working fine until I noticed that the product description box was not showing up when I tried to add a new product.

Strangely, it took a week for me to notice because it does appear at my work computer when using Chrome, but I noticed that it didn't appear on my home computer when I brought some work home. I tested it at work on IE and Moz, but they didn't display the product description box either.

To be very clear, by product description box, I mean the section where you can write something when you are trying to add or edit a product from the admin home/catalog/categories/products.

Does anyone know what's going on here?

Thanks,
ipanemasand

[nigelt74]

Have you checked for errors in the /cache folder

have you set it to NOT use the html editor for product description, as this may help

Have you looked at the source of the page to see if the stuff is there and being hidden

[ipanemasand]

Hi nigelt74,

Thanks so much for enlightening me about those options. It was set on CK editor, but when I switched it to HTML editor, it appeared!

Thanks again,
ipanemasand