PayPal Estimated Shipping

03 Jul 2011, 22:57

#1

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PayPal Estimated Shipping

Using Version 1.3.9h

Even when Store Pickup is selected (or any other shipping), after the customer enters his credit card information and when he gets to the final confirmation screen on PayPal, it shows an estimated shipping charge of $ 7.50. Can that be removed or made to agree with what the Zen Cart shipping charge actually is?

I am afraid my customer won't complete the payment because he believes he will be charged an additional $7.50 shipping.

When he returns to Zen Cart, the shipping is correct, and his credit card is billed correctly. I just don't want to lose sales because they see that high estimated shipping charge.

03 Jul 2011, 23:05

#2

drbyte

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Re: PayPal Estimated Shipping

Zen Cart doesn't pass an "estimated" shipping amount to PayPal.

What in your store would suggest a 7.50 estimate in the first place?

Which PayPal module are you using?

04 Jul 2011, 12:54

#3

rpfuetze

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Re: PayPal Estimated Shipping

I am using the PayPal Express module. I had a Flat Rate shipping item of $7.50, but I have disabled it thinking that might be the problem. It still shows an estimated shipping charge of $7.50 once it gets to PayPal's final confirmation page. The only shipping I now have active is the Store Pickup at $0.00, and it still estimates $7.50 shipping.

04 Jul 2011, 19:21

#4

drbyte

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Re: PayPal Estimated Shipping

Can you share a screenshot of that PayPal page?
Also, the PayPal_CURL_xxxx.log for the SetExpressCheckout call would be useful -- http://www.zen-cart.com/forum/showthread.php?t=61199

05 Jul 2011, 12:07

#5

rpfuetze

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Re: PayPal Estimated Shipping

The "estimated shipping" charge on PayPal is coming from the Flat Rate Shipping charge, because as an experiment I changed the Flat Rate to $15.00 and that is the amount PayPal is now estimating. I have the Flat Rate charge disabled in Zen Cart, however, so I don't know why it is picking that up. I have attached three screen shots.

You can see from the Shipping Module screen shot that I do have the Flat Rate disabled (but the amount if $15). The Order Confirmation screen shot shows "Store Pickup" with $0 shipping. The PayPal screen shot show the $15 Estimated Shipping which I am complaining about.

I tried the logging option you suggested, but for some reason my web hosting service will not let me download the log file or open it so I can see what it says. I tells me access is denied because of security settings. I also tried the e-mail option, but I have not received the e-mail as I expected (perhaps for the same reason).

I have one more question: At the bottom of the Order Confirmation screen (which at the top says it is Step 3 of 3) it says continue to Step 3. I can't find where that is coming from, but I would like to remove it.

05 Jul 2011, 17:30

#6

drbyte

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Re: PayPal Estimated Shipping

rpfuetze:
I have the Flat Rate charge disabled in Zen Cart, however, so I don't know why it is picking that up.

You can see from the Shipping Module screen shot that I do have the Flat Rate disabled (but the amount if $15).

Setting "enabled" status to "false" is very different from clicking "Remove" to completely prevent the module from being used at all.
When you set its status to false, you're only setting it off by default. You might have added other custom code in various places that's administratively re-enabling it.
Full troubleshooting would include clicking Remove to prevent it from even being available.

rpfuetze:

The Order Confirmation screen shot shows "Store Pickup" with $0 shipping. The PayPal screen shot show the $15 Estimated Shipping which I am complaining about.

Puzzling.
I can't seem to recreate that scenario.

Please list ALL the addons you've added to your site, and describe all the customizations you've made.

rpfuetze:

I tried the logging option you suggested, but for some reason my web hosting service will not let me download the log file or open it so I can see what it says. I tells me access is denied because of security settings.

If you're talking about trying to access the files via your browser, then the security warnings are appropriate, because you don't want ANYONE reading those logs without permission.
Normally you would download those files using your FTP program.
If you can't access them via FTP, you'll need to sort that out with your hosting company.

rpfuetze:
I also tried the e-mail option, but I have not received the e-mail as I expected (perhaps for the same reason).

The emails go to the Store Owner Email Address which you've specified in your Admin->Configuration->Email Options screen.

rpfuetze:

I have one more question: At the bottom of the Order Confirmation screen (which at the top says it is Step 3 of 3) it says continue to Step 3. I can't find where that is coming from, but I would like to remove it.

Sounds like you've got language file content mixed up between pages, or you've put custom content in the wrong files. Namely you've got TITLE_CONTINUE_CHECKOUT_PROCEDURE defined as "continue to step 3" in more than just your checkout_payment language file.

05 Jul 2011, 17:45

#7

rpfuetze

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Re: PayPal Estimated Shipping

The only other add-on I'm aware we have added is the TaxCloud add-on. I eventually want to use the Flat Rate shipping charge, but hopefully it won't be the one that always shows up as the Estimated Shipping in PayPal. Do you think it would help to remove it entirely and then install it again?

05 Jul 2011, 18:01

#8

drbyte

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Re: PayPal Estimated Shipping

From a purist troubleshooting perspective, starting clean and slowly adding things in until it breaks is the easiest way to find out what's breaking it. And then armed with that knowledge you can decide what direction you want to take.

05 Jul 2011, 20:20

#9

rpfuetze

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Re: PayPal Estimated Shipping

I just removed the Flat Rate shipping charge entirely, and when I attempted to go to the PayPal site to enter the credit card number I received the following error: An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (11821) 11821 Invalid shipping options. - Invalid shipping options; you must specify a name and amount for each shipping option type.

I had specified Store Pickup - Walk In - with $0 shipping charge. I have never turned on any shipping calculations at PayPal, so where is this requirement coming from?

06 Jul 2011, 03:40

#10

drbyte

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Re: PayPal Estimated Shipping

I've never seen that with any Zen Cart setup I've used in the past 5 years.

I can't help you troubleshoot it without re-creating the problem as I described in my earlier post. And, since only you have all the information related to how exactly your exact symptoms can be recreated on another site, I have to rely on you to provide all that information.

06 Jul 2011, 15:01

#11

rpfuetze

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Re: PayPal Estimated Shipping

I must apologize for being a Zen Cart user that is obviously frustrating to you. I do tech support for my Access Database users, so I know how that can be.

I saw Zen Cart for the first time in my life about 10 days ago. Our web hosting company installed it, and partially set it up before I ever saw it. They assured me it was "easy to use", but I have not found that to be the case, at least not in certain respects.

I have attached a zip file of several of the logs I believe you were asking for. Maybe you can find something in them that will give you some clue why PayPal always estimates the Flat Rate shipping charge no matter what the customer chooses.

If these are not the files you wanted, please let me know and I'll try again. I sincerely apologize that I am so frustrating to you, and I want you to know that I appreciate any and all help you can give me.

07 Jul 2011, 04:30

#12

drbyte

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Re: PayPal Estimated Shipping

rpfuetze:
Our web hosting company installed it, and partially set it up before I ever saw it.

Who is your web hosting company?

07 Jul 2011, 13:57

#13

rpfuetze

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Re: PayPal Estimated Shipping

It is WCC Internet Technologies of Salina, Kansas.

07 Jul 2011, 14:59

#14

drbyte

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Re: PayPal Estimated Shipping

You need to get *them* to support your myriad problems. The Zen Cart software they've given you is filled with extra addons and altered functionality which is not part of the original, supported, Zen Cart core.
All your issues spring from the tainted software you're using.

Your PayPal symptoms will go away if you delete your current store and re-install the actual real original Zen Cart software.

That said, I'd be interested in seeing a list of exactly what addons/customizations they've bundled into your prepared installation, as it will help diagnose this problem more quickly for others in the future.

07 Jul 2011, 17:16

#15

rpfuetze

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Re: PayPal Estimated Shipping

OK. I'll be visiting with them. Thanks for all your help.

21 Jul 2011, 07:34

#16

zoftheashes

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Re: PayPal Estimated Shipping

Zen Cart version 1.3.9h
Add-ons: TaxCloud, FedEx Webservices

Hi I'm experiencing the same error message that was previously mentioned. I searched and searched and this was the only thread that came up so... hopefully this is the right place for my problem. Anyways after fixing my problems with the current FedEx module I now receive the following error message while a.) choosing the Paypal Express Checkout button or b.) choosing the Continue to Checkout button and proceeding through zen cart's checkout.

"An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (11821) 11821 Invalid shipping options. - Invalid shipping options; you must specify a name and amount for each shipping option type."

Also please see the screen capture and paypal debug log link to help shed light on your shedding light on my issue. Thanks for any help you may offer.

http://www.jcstar.com/log.zip

21 Jul 2011, 14:11

#17

drbyte

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Re: PayPal Estimated Shipping

Same problem. Your PayPal code is not the same code as the original Zen Cart files. It is sending requests to Paypal that aren't built-in to the actual v1.3.9h code. And apparently whatever it's doing contains bugs.

Go back to the original code and your 11821 error will go away.