No shipping selection with paypal express checkout

[davalf]

My customers do not get the options for different types of shipping when they use express checkout. Please help.

Thank you

[Soniccc]

Are you using a PayPal add-on for express checkout?

[Mal2809]

My customers do not get the options for different types of shipping when they use express checkout. Please help.

Thank you

The options for shipping will come from your zencart site before your customer reaches PayPal but maybe you have it setup to select cheapest automatically in Admin - Module - Payments - PayPal Express Checkout.

PayPal also has options you can setup within their admin section, personally i don't use that and prefer to control it via zencart.

[davalf]

PayPal also has options you can setup within their admin section, personally i don't use that and prefer to control it via zencart.

As would I. It is when you add item to cart, it will show you your cart content and give you the option to proceed to checkout with zen, or express checkout with paypal. Then when you use express from there, you do not get a chance to select shipping. As you said, it goes to the cheapest option.

What I want is, hit that express checkout button, takes you to shipping options, then pay pal. Any ideas how to do that?

[davalf]

Are you using a PayPal add-on for express checkout?

Nope, just what ever comes with zen.

[DrByte]

As would I. It is when you add item to cart, it will show you your cart content and give you the option to proceed to checkout with zen, or express checkout with paypal. Then when you use express from there, you do not get a chance to select shipping. As you said, it goes to the cheapest option.

Actually, you do get a chance, but only if you've enabled that option. And, it happens after returning from PayPal.

What I want is, hit that express checkout button, takes you to shipping options, then pay pal. Any ideas how to do that?

It doesn't work that way. Express Checkout has two modes:

a) Click the Express Checkout shortcut button on the shopping cart (or login) page:
- takes you to PayPal immediately, with just a summary of your order
- there, you select funding and address information
- you are then returned to the store, where shipping and coupons are handled
- then you click to complete the payment from the store

b) Click the regular "Continue to Checkout" button on the shopping cart page:
- login or create an account, supplying address details
- select shipping
- select payment (paypal option) and coupons
- confirm the final amount
- redirected to PayPal's site to supply funding and make payment

[davalf]

Ok, that works then. I turned off cheapest shipping as auto and it works as dr bytes stated. Thank you for the help. On a side note, how do you turn off the tell a friend button on the prduct page?

[Mal2809]

On a side note, how do you turn off the tell a friend button on the prduct page?

Admin - Catalog - Product Types - Edit Layout and half way down the page you can switch off tell a friend.

[davalf]

Perfect, thank you mal.

[s_mack]

Actually, you do get a chance, but only if you've enabled that option. And, it happens after returning from PayPal.

It doesn't work that way. Express Checkout has two modes:

a) Click the Express Checkout shortcut button on the shopping cart (or login) page:
- takes you to PayPal immediately, with just a summary of your order
- there, you select funding and address information
- you are then returned to the store, where shipping and coupons are handled
- then you click to complete the payment from the store

b) Click the regular "Continue to Checkout" button on the shopping cart page:
- login or create an account, supplying address details
- select shipping
- select payment (paypal option) and coupons
- confirm the final amount
- redirected to PayPal's site to supply funding and make payment

While that's the way it DOES work, one might stop to wonder if that's the way it should work.

I can't possibliy be alone in this. I've run my site for years now, and I've always had this "problem". And its not ME that's confused... its the shopper. So saying to the shopkeeper how it works, doesn't really help the shopper to understand.

The flow is troubling for many. I'm *constantly* having to field emails asking how much is shipping because the CUSTOMER expects the PayPal summary page to show it. And that's not unreasonable! I also have many orders, over the course of any given year, that are lost because the customer didn't realize they HAD to continue past the PayPal page and THEN confirm the order. I mean... how "express" is that anyways?

Really, just having two checkout buttons is bad enough. There's no visual explanation whatsoever for the customer to understand when and why they should click one vs the other. I've added text to try to explain it, but its still very clumsy.

I'm not saying I have an answer for how you CAN do it, but it really should be better than how it is.

I live with it.