Moved Site - Compatibility Issues?

[janellez]

I moved a 1.3.9h Zen Cart from a server running

Apache version 2.2.15
MySQL version 5.0.92-community
PHP version 5.2.13

to one running

Apache:2.2.19
MySQL5.1.52
PHP:5.2.17

Now, I'm getting sporadic issues of customer names and addresses not showing up in the Admin home panel and on the orders themselves.

Is the only option for fixing this to upgrade? We do need to upgrade and this is in the plans for the near future but I've heard about setting a database to be backwards compatible to temporarily solve the problem.

Any advice on this would be appreciated.

[DrByte]

Apache:2.2.19
MySQL5.1.52
PHP:5.2.17

There are no known compatibility issues with those.

[Website Rob]

Compare this setting between the two servers.

Admin > Tools > Server/Version Info

search for: memory_limit

Is it at least 64M on both?

[janellez]

Rob - yep - 64M on both. I'm at a loss as to know what to do.

[DrByte]

http://www.zen-cart.com/wiki/index.p...Obscure_Issues
https://www.zen-cart.com/tutorials/i...hp?article=100

[janellez]

http://www.zen-cart.com/wiki/index.p...Obscure_Issues
https://www.zen-cart.com/tutorials/i...hp?article=100

Thank you - I appreciate it. I did follow each of the instructions in the second link and have moved three separate Zen Cart sites from the server in question to the new server in question without running into this issue before.

I'll try an upgrade this weekend (which will require me to look at the files closely anyway as this site has so many mods).

[DrByte]

Your posts could use a little more detail.

Your very first line says you're using v1.3.9h. And, v1.3.9h happens to be the latest version of Zen Cart as of today, and as such your various posts about "needing to upgrade" and "will try an upgrade" don't make sense.

Also, you said you're experiencing missing information in certain circumstances. A lot more detail there would be helpful, including exactly WHAT kinds of information are missing, WHERE they're missing, what payment modules are being used in those problematic cases, and as much detailed information about patterns or commonalities between problematic situations as you can possibly share. Patterns are extremely helpful. Exact steps to recreate the problem are also very very useful.

[janellez]

Ugh - I'm sorry. The cart is 1.3.9d.

The items missing are random customer names and addresses from orders. This is apparent on the Admin Home Page in the New Orders section and when you look at the orders in the orders or SuperOrders list. The Customer Address field will be blank but the Billing or Shipping address fields will have data in them.

Since I started this thread, it hasn't happened again but it has happened on four orders since the move.

[DrByte]

Yes, upgrading will help. There were some problems akin to that in earlier editions of the 1.3.9 series.

[janellez]

I upgraded the site this weekend and it seems to have solved the issue of customer names not showing in the New Orders section of Admin Home. However, now, I have entire customer records without any information in them. When I look at said customer record in the database, the data is there, in its entirety.

Have I missed a step, a bug fix?