Customers receive order emails, but no notification as an admin

[ZC Newbie]

That suggests that something is breaking the process which occurs after the payment is accepted.
Have you tried a checkout yourself to see what exactly is actually happening? When was the last time you went thru checkout yourself?
What's showing in your site myDebug-xxxxx.log files? https://www.zen-cart.com/tutorials/index.php?article=82
Which authnet module are you using?
When did this start happening? How does that coincide with ANYTHING related to your site? addons? upgrades? changes in your admin by any staff? etc
What version of Zen Cart? PHP? MySQL?
Who's your host.
And any other questions mentioned in the "Posting Tips" section of the screen after you click the Reply button below.

I seem to be having almost the same problem. I have never received an order confirmation e-mail as an Admin. I ran a few test purchases and receive a conf e-mail as a customer but no notification as an admin.

• i am using 1.3.9.h, PHP
• no add-ons or upgrades
• No changes. I'm the only one with access.
• Fat Cow is my Host
• In config>email options I do have it set for me to receive e-mail notification for everything.
• I have my site set up to recieve COD's or pay with a CC directly on my site
• I have placed orders both ways COD and CC. No Admin order conf e-mail
• I've tried the Debug Error Logging Utility and uploaded it on the store front side and the admin side (since I'm not sure where the problem is stemming from)
• I recreated the problem to generate a report. I checked the cache folder and nothing was there regarding myDEBUG anything.
• BTW...On the Admin Home Page it does state that I have a new order. I'm just not being notified by it.

Any guidance on this is greatly appreciated.

[swguy]

Go in again to the setting in admin->configuration->email where the notification address is entered. Erase what's there and retype it in, then press enter. I have seen cases where someone accidentally enters a tab (which is not visible) and it screws up the mail processing.

[dgent]

Ive never been able to get this to work, so Ive always put my email address in the 'send extra order confirmations to' section.

[DrByte]

dgent,
I'm confused.
That IS how it works.

What exactly are you referring to when saying you've "never been able to get this to work"?

[dgent]

dgent,
I'm confused.
That IS how it works.

What exactly are you referring to when saying you've "never been able to get this to work"?

Isnt Zencart meant to send an an order confirmation to the default email address in the admin, and you shouldnt have to add them to the 'send copy of order confirmations' section, or is the term 'copy' (which I think of as 'extra') misleading me?

[DrByte]

No. The "send extra" is for that express purpose.

[ZC Newbie]

Go in again to the setting in admin->configuration->email where the notification address is entered. Erase what's there and retype it in, then press enter. I have seen cases where someone accidentally enters a tab (which is not visible) and it screws up the mail processing.

Thanks so much for saying that swguy. I forgot to add those very important "<>" around my e-mail address. Everything is copesthetic now.

You rock!