Zenners here aren't really giving you a hard time about choosing TM. The point is that you paid Template Monster for your template. If it doesn't work right, you really need to ask them why.

Kind of like if I buy custom wheels for my Ford Focus, and they aren't right, I would contact the wheel manufacturer or seller, not Ford.

That said, I've looked at your site using Web Developer, and I can't see what TM has messed up to make your Featured Products look like that, and nothing I've tried has fixed it. That's pretty unusual - I can often figure out their mistakes, so they've done something really bad this time, or you have made changes in the stylesheet or other files that affect that element.