no notification of sale

[kot_si]

Hello!

I hope you are all well! I have been having a problem with making a sale but not knowing what has actually been sold.
I will post the problem below the Zen Cart information:


Zencart Info:
- Version -v1.3.9h
- This version was built into Installertron which came free with my domain name.


- Last upgrade - i am unaware of upgrading zencart, but may have done it and forgotten. I have had Zencart from early 2011 - if there was an update that recently, then possibly.

- I have not installed any add-ons

- I have tested transactions with myself and everything was fine.

- This is the first 'outside' transaction and the first one to have an issue with.




I got an email from paypal telling me that funds had been recieved. In the description box where it would normally tell me what has been sold, it said this:

"Pathfinder Wargames Terrain & Supply Shop Purchase
Item no: Store Receipt"

and then it gave the ammount recieved plus p&p. (the ammount recieved matches nothing that i could find on my shop & the quantity is 1 - so it cant be multiple purchases) - but on the paypal website the payment has gone through to my account.


I checked the zencart admin pages including the 'reports' pages for purcahsed products and customer pages so i could check their name and see if it gave me the answer to their purchase - but both were empty - showing no sign of a transaction.


I then emailed my customer to ask what they had purchased - but recieved delivery notification failures (i tried from two different email addresses and even at different times of day inscase they had some sort of filter on - i know that some emails wont accept from certain days & times).



I am at a loss with what to do apart from refund my customer...if it will even go through as their paypal email seems to get no response!

Any help would be much appreciated!
Cheers :)

[kobra]

Create a test account using a different email and TEST TEST TEST before you have a live customer

Post your admin > config > email options > settings here

[kot_si]

Thankyou for the reply :)

Create a test account using a different email and TEST TEST TEST before you have a live customer

Post your admin > config > email options > settings here

E-Mail Transport Method - PHP
E-Mail Linefeeds - LF
Use MIME HTML When Sending Emails - false
Send E-Mails - true Info
Email Archiving Active? - false
E-Mail Friendly-Errors - false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password ****************
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

E-Mail Transport Method
Edit

[kobra]

Have you run a test purchase??

Try enabling "Email Archiving Active" until you get this squared

And get the addon to view them