Gift Certificate - REDEEMED?

[konmanos]

I am using version 1.3.8a. I have a Gift Certificate that was released - without any issues - and the redeemed status - now shows that it has been redeemed by the same person - same id. Yet I cannot see any orders been placed by them.

I have not received any emails from the customer - and I was wondering what and where has it all gone?

[Ajeh]

If you look on your Zen Cart Admin in the Customers ... Customers ... do you see the customer with a GV Balance?