Getting errors from IE from customers..

[bridge32]

Hello all,
A while back i kept wondering why people were abandoning their carts while using the checkout facility, i did try to email some, but only 2 came back saying they had problems with the checkout system and Paypal.
I placed dummy orders myself and all went well, i was using Firefox.
I then left it alone and things were going ok.
people were paying via worldpay, either as guest or full account, and people were also paying via Paypal, guest or full account.
Now, today, i had a customer ring me up saying she has tried 4 times to place an order via Paypal, but when it gets to the transaction page it gives her errors, i asked what they were and she could not remember
I asked if she was using internet explorer, and she said she was, she also stated that the page took ages to load
I then went onto another pc of mine, had internet explorer 7 and i got lots of ssl cert errors saying the site was not trustworthy..
I updated to IE9 and now i get told some pages are not safe to view because the certificate is out of date (which i know it's not)

Why do i get these errors in IE? Firefox works fine as far as i can see.
Seems to be more of an issue with Paypal and IE than Worldpay and IE if that makes sense.
What i would like, if possible, is for people to go through my site as if they were to make a purchase, and not complete the sale to see if any problems occur or come up.
One problem my customer said, was when she was on any page, if she moved her mouse around, the whole page would disappear and leave the pink background
Im sure this is an IE error, but need some advise please.
My site is http://www.cakekraft.co.uk
If I have out this in the wrong section, then i'm sorry, please move it.
Thanks in advance,
Nic.

[nigelt74]

OK

this part (livezilla) is breaking the security of the page, possibly giving errors

https://www.cakekraft.co.uk/index.ph...=shopping_cart

<!--// bof: bannerboxall //-->
<div class="rightBoxContainer" id="bannerboxall" style="width: 182px">
<div class="sidebox-header-left"><h3 class="rightBoxHeading" id="bannerboxallHeading">Need Help ?</h3></div>
<div id="bannerboxallContent" class="sideBoxContent centeredContent"><!-- LiveZilla Chat Button Link Code (ALWAYS PLACE IN BODY ELEMENT) --><a href="javascript:void(window.open('http://www.cakekraft.co.uk/livezilla/chat.php','','width=590,height=610,left=0,top=0,resizable=yes,menubar=no,locatio n=no,status=yes,scrollbars=yes'))"><img src="http://www.cakekraft.co.uk/livezilla/image.php?id=04&type=inlay" width="141" height="81" border="0" alt="LiveZilla Live Help"></a><!-- http://www.LiveZilla.net Chat Button Link Code --><!-- LiveZilla Tracking Code (ALWAYS PLACE IN BODY ELEMENT) --><div id="livezilla_tracking" style="display:none"></div><script type="text/javascript">
var script = document.createElement("script");script.type="text/javascript";var src = "http://www.cakekraft.co.uk/livezilla/server.php?request=track&output=jcrpt&nse="+Math.random();setTimeout("script.src =src;document.getElementById('livezilla_tracking').appendChild(script)",1);</script><noscript><img src="http://www.cakekraft.co.uk/livezilla/server.php?request=track&output=nojcrpt" width="0" height="0" style="visibility:hidden;" alt=""></noscript><!-- http://www.LiveZilla.net Tracking Code --><br /><br /><img src="images/aniside.gif" alt="Shop With Confidence" title=" Shop With Confidence " width="125" height="600" /></div></div>
<!--// eof: bannerboxall //-->

note it is using src="http:
instead of src="https:

which will generate errors on browsers

[bridge32]

OK

this part (livezilla) is breaking the security of the page, possibly giving errors

https://www.cakekraft.co.uk/index.ph...=shopping_cart



note it is using src="http:
instead of src="https:

which will generate errors on browsers

Ok thanks for that,
Where would i find this page to edit?
Ill try looking now for it, so might be back :)
Nic

[bridge32]

Ok, found it, should be ok now.
Can anyone else check over the site as mentioned above to see if any more errors come up.
Thanks
Nic.

[nigelt74]

OK Bridge you still have 2

img src="http://www.worldpay.com/images/poweredByWorldPay.gif" border="0" alt="WorldPay Payments Processing"

and their is still an http: link in the livezilla script

src="http://www.cakekraft.co.uk/livezilla/server.php?request=track&output=nojcrpt"

-----------------------

This is how you look for them

when you go to a secure page if the padlock isn't showing or the addressbar isn't yellow (or green)

do a view source of the page (right click on the page and select "view page source")

and then do a search for

src="http:

and that should bring up all the problems

-- I don't use firefox but a think firefox blocks the insecure scripts, so you don't get a warning, whereas most other browsers give you a warning, or don't show the secure padlock (or addressbar colour) to indicate the page is secure

[bridge32]

Hi Nigel,
I have amended the two errors that you have kindly found.
As i cannot check myself as mentioned in the previuos post, could you, when you have time, re-check for me to see if any more errors occur?
I would be very appreciated.
Thank you
Nic.

[bridge32]

LATEST UPDATE TO THIS PROBLEM....

I have checked the cache logs, and there are no errors from Paypal when people try to make this payment.

It does NOT happen with Paypal Express.

The proceesdure given below is how the error / problem occurs:

1. Customer places an item in cart.
2. Customer then cklicks checkout on the top of the page.
3. Customer then has 3 options, create a new account, log into account or check out as guest. Which ever option they choose, makes no difference.
4. Customer fills in details then clicks either the checkout button at the bottom of the page or Express Checkout (again makes no difference here)
5. Customer is then redirected to the Paypal site, here they have 2 options, either enter card details then checkout or log into their Paypal account. Once again, does not matter which they choose at this stage.
6. Customer logs in to Paypal, then clicks on "Pay Now", when clicked, the customer is returned back to the last page of the original checkout on my site with the shipping costs on etc, they do this several times and then give up. This is where it is "looping" No order is placed or any money debited, it just does not complete, it is if it is looking for a page but cannot find it and loops.

I will say, i have tried to replicate this on 2 other pc's, one running Windows 7 the other XP, both with IE7 & IE8 and FF but i cannot get the fault to happen!
I have looked through my records at the Paypal payments i have received ok, and they are mixed with Paypal Express and standard Paypal, so this error / problem happens only to peope either A: not doing something correctly or B: a browser problem??
This is all i can say about it, i do not want to get rid of Paypal as over 70% of my customers prefer it
Worldpay works fine with no problems at all.
Help
Thanks
Nic.

[bridge32]

This has now been rectified
This work was rectified ny a member on Odesk very quickly.
Thanks for anyone who helped me here.
Nic

[bridge32]

I spoke too soon
I am still getting the looping effect when people try to pay via Paypal.
After the customer clicks "Pay Now" in Paypal they are sent back to my websites checkout page to start all over and keeps looping.

Does not happen to all customers either!
Need some help if possible please.
Thanks
Nic.

[bridge32]

Hi all,
I had a big problem with Paypal and my site where customers would order from my site and go to pay now in Paypal and they would keep looping back and forth from the Paypal site and mine.
I contacted Paypal and they sent this response:

"Hi Nic,

Your shopping cart has Express Checkout set to send the buyer to PayPal to choose a funding source and shipping address. The continue button should take them back to your web site were they can complete the payment. If your shopping cart allows you to edit the redirect URL you can change this behavior by adding useraction=commit in the redirect URL. When useraction=commit is in the redirect URL the buyer will login to their account pick a funding source and shipping address. The button will no longer say continue it will say Pay Now. This will process the payment and then use the return URL to send them back to your thank you page/return url.

Redirect URL before editing
https://www.paypal.com/cgi-bin/webscr?cmd=_express-checkout&token=<TOKEN>

After editing
https://www.paypal.com/cgi-bin/webscr?cmd=_express-checkout&useraction=commit&token=<TOKEN>

Remember, if you need help getting started, contact Merchant Technical Services toll free: 1-800-852-1973 (8AM-9PM CST M-F) or go to https://paypal.com/integration

Thank you for choosing PayPal, I wish you the best with your future transactions.


Sincerely,
Virgil
Merchant Technical Support
PayPal, an eBay Company "

Now, can anyone tell me how to do what they ask me to do please
Thank you
Nic.