Hi Nigel, once again thanks for getting back so quick to assist me

Quote Originally Posted by nigelt74 View Post
Have you turned on logging for paypal,

Im not sure where to find this - sorry

have you checked the /cache folder for error messages

I have checked for the errors and this is what i get when people cannot complete their Paypal payment (well some but not all)

[23-Aug-2011 02:45:21] PHP Warning: require(includes/templates/template_default/templates/tpl_wp_callback_hacker_response_default.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/cakekraf/public_html/includes/templates/modern_black/common/tpl_main_page.php on line 125
[23-Aug-2011 02:45:21] PHP Warning: require(includes/templates/template_default/templates/tpl_wp_callback_hacker_response_default.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/cakekraf/public_html/includes/templates/modern_black/common/tpl_main_page.php on line 125
[23-Aug-2011 02:45:21] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/templates/tpl_wp_callback_hacker_response_default.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/cakekraf/public_html/includes/templates/modern_black/common/tpl_main_page.php on line 125


I honestly don't know why IE7 would give a problem, how sure are you that it is only IE7.

Im not 100% sure, but the few that had replied said they were using IE7, but they maybe wrong.

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When people say "broken in IE7" what are they meaning, is the layout effected or is it just the paypal not going through
What i meant was, people are unable to complete the Paypal checkout, and looking at the error i can se why, they say that seems to be looping - here is the latest email regarding this:

"Hi Nic

Thank you for your email, I have tried again this morning on my work computer and seem to have completed the transaction! It did take a couple of attempts and again it was the paypal part that was the problem. I typed in my card details which then prompted a message to say 'you already have a paypal account', for some reason it allows me to log into my paypal account, brings up all my details then just goes round and round in circles and not confirming payment.

I'm using internet explorer on both computers, but not sure what version it is.

Hopefully I have now placed an order!

Many thanks

Nicky"

Like i said, it's something wrong at line 125 that is causing this, i do not think it is related to any browser now. But seems fine with Paypal Express Checkout but if you go to checkout, click pay by Paypal, it then takes you to a screen where you can either enter your card details to pay or log into Paypal to pay through your Paypal account, this is the bit that "loops"
Thanks in advance
Nic.