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  1. #1
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    Default Paypal express not sending order details in 1.3.9h, logs show them being sent?

    I search pretty throughly and all the topics I found on this sort of problem occurred with 1.3.9d or earlier and most were solved by an upgrade. I'm using a new install of 1.3.9h and I seem to have the problem. I ran test purchases through Paypal express by going into express right away and through an account login then through the checkout until I get to Paypal express at the end. After trying both checkout methods when I log into Paypal and to try to ship the items there is only the amount and address, the item name, quantity, weight and so on all have a ? next to them. (note: they are different Paypal accounts) I've set the Paypal module to logging mode and went through a new checkout. Then I looked at the logs and they show all the information being sent: the item quantity, Item name, shipping weight, and any other options like signature confirmation. This problem has existed since I installed Zen Cart and I haven't messed with the Paypal files or anything related to payment. Not sure if this information is relevant but:
    Server Host: gator1475.hostgator.com (184.173.198.18)
    Database Host: localhost (127.0.0.1)
    Server OS: Linux 2.6.38.7
    Database: MySQL 5.1.52
    HTTP Server: Apache/2.2.19 (Unix) mod_ssl/2.2.19 OpenSSL/0.9.8r DAV/2 mod_fcgid/2.3.6 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
    PHP Version: 5.2.17 (Zend: 2.2.0)
    PHP Memory Limit: 64M
    PHP Safe Mode: Off
    PHP File Uploads: On
    Max Size: 64M
    POST Max Size: 64M
    Database Data Size: 449 kB Database Index Size: 433 kB

    The only modifications I've made were installing two custom themes, one I made myself from the tutorial and one premade one I'm using now.
    I also just noticed that Paypal shows the total amount including shipping and tax, in the shipping and tax fields it shows 0.00.

    Thanks in advance for all your help.
    -Ben

  2. #2
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    Default Re: Paypal express not sending order details in 1.3.9h, logs show them being sent?

    Are your prices all ending in just 2 decimal places?
    Or do you have sales/specials which are causing prices to work out to more than 2 decimal places? Or maybe your tax setup is forcing more than 2 decimals on prices? If so, there could be calculation problems causing that. I can't tell without seeing the logs.

    A significant number of changes were made in the code for the v1.5.0 BETA release now available for testing. It would be helpful to know whether your same store setup manifests the same problem using the v1.5.0BETA code.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: Paypal express not sending order details in 1.3.9h, logs show them being sent?

    There are not any pricing anomalies that I think would cause that. All the prices are whole numbers and end in 00. There are no sales or specials, or anything like that. The tax is 6% so that shouldn't cause any problems. If you want I can put the logs somewhere and give you a link, any suggestions where on my site? I'm a little hesitant to try a beta but if there is an easy way to downgrade to the stable and there aren't any other large problems currently known then I would be up for it.

  4. #4
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    Default Re: Paypal express not sending order details in 1.3.9h, logs show them being sent?

    Yes, zip up the logs and put the zip file someplace where I can download it, and PM me with the link.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: Paypal express not sending order details in 1.3.9h, logs show them being sent?

    Your products, taxes, and shipping add up to $2.12 but the amount being submitted is $3.83. So, since that math doesn't work, it's skipping sending the details lest PayPal reject the invalid math.

    You'll need to figure out where the $1.71 difference is coming from. Some sort of extra addon perhaps? Something adding extra charges? Something calculating taxes or shipping differently?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: Paypal express not sending order details in 1.3.9h, logs show them being sent?

    2.00 is the item cost and .12 is the tax cost. 1.71 is the shipping cost. Shipping is calculated by the USPS shipping module with no handling fees or anything. Could that be caused by something in the shipping configuration. I don't think I changed many options, only a few in the Zencart control panel. Do you think this could also explain the why the order details aren't showing in paypal even though they appear in the logs as being sent? I could send you the shipping and paypal config files if that would help or just try the defaults.

 

 

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