UPS XML Stopped Communicating with UPS... HELP!

[inthecomputer]

I think most people are enjoying labor day. hahaha

No, bc i am in canada, that mod doesnt work.. i am just doing free shipping for now. 90% of my items ship for free anyway.

[rconway28]

Looks like it is back up.

Glad it wasn't something on my end. Thanks for the heads up about the hacking incident. It didn't get much press. I could only find a news story on Bloomberg about it. Apparently it was Hacking Day. Who knew?

Thanks again.

[Kim]

Just a word to the wise - you need to have a plan for times when other peoples servers are offline - have a backup shipping plan so you aren't losing business because the live quote server you want to use is unavailable.

Even if you don't use it all the time - set up a table rate or flat rate so you can still take orders.

[ddanecki]

It seems to be pretty offline for me still... I'm in Poland and I'm getting error all the time :/

[inthecomputer]

Its up for me (Canada).

[Kamino84]

I am also still getting this error as of 10:12 AM EST today. It is however limited to international quotes to Canada only. US domestic quotes work fine.

[Kamino84]

Okay to help everyone out a bit further, i debugged the module and found the root error:

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.
Reference #11.bd70e93f.1315319648.2bb040ea


This has been said already but UPS is still having DNS issues. Make sure to contact UPS and let them know.

[Kamino84]

UPS tech support confirmed that they moved their servers, again, this morning and changed their DNS. So it will be working for some and not for others. DNS propagation takes 24-72 hours to occur. So if you can flush your DNS on your server you will be good.

[Kamino84]

Okay so after beeing on the phone with UPS, GoDaddy and 1and1 ive fixed the issue without any of them lol.

Here is the breakdown. They moved 2 servers between yesturday and today: The test server and the production server. The production server was moved yesturday and is now working. The test server was just moved today and is still down. I noticed in the latest download of the upsxml.php file there is a mistake. This line at the top:

$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'wwwcie.ups.com');

That is incorrect. wwwcie is the test server, which you shouldnt be using for production. So this if statement is wrong. This should read:

$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'www.ups.com');

Thus if you have your module set to production, it works fine. After finding this issue and changing it, everything works. As a side note i use this upsxml on 2 sites, and only 1 site had an issue which is how i was able to narrow down the problem.

[jestep]

Can you tell me the IP of wwwcie.ups.com on your server. We're trying it from 2 servers and still get DNS errors. We've cleared all DNS caches. It resolves to: 184.86.145.242