Paypal Express Checkout - Shipping Address Issue

[Nick1973]

Just adding to this thread, although not an answer to the problem. I have the same issue in that Paypal doesn't keep the Billing address and shipping address separate and only one address is used meaning it is that address that is sent back to Zen Cart. Ideally a customer should fill in their billing address to process the payment which is the same address on their Credit/Debit Card statement, and be given the option to supply a different shipping address if required shipping address. This does happen on other payment processing systems, apart from paypal which doesn't understand how to deal with the two addresses. That is definitely not a Zen Cart issue and as Dr Byte rightly says, it is a Paypal issue. The Zen Cart system for paypal will be following Paypal's rules and if they are the rules, thats what we have to work with. I doubt anyone on here will be able to change that unless they have a few million to spare to bribe the man at the top of Paypal. I don't know what the answer is, it does seem silly that Paypal can't deal with something like that. But I suspect there could be coding reasons why it hasn't been implemented into the Paypal system. It's true that you would have to ask Paypal and I doubt anybody would be able to give you a reliable straight answer either by email or on the phone. Maybe a way to deal with this would be to have the shipping address sent in a different email for the order number when the customer hits the button to go to paypal with an alert to say to the shop owner 'Please wait for payment before shipping'. That may get around the issue, but then I don't know as I do not know if it would be reliable enough.

I can see the frustration of people in this thread, as I feel frustrated too that Paypal does not do this. But that's the way the Cookie Crumbles and I fully support what Dr Byte has said by saying 'ask paypal'. In other words, when calling Paypal about this issue, talk to the wall.

[SpaceMonkey]

I can see the frustration of people in this thread, as I feel frustrated too that Paypal does not do this. But that's the way the Cookie Crumbles and I fully support what Dr Byte has said by saying 'ask paypal'. In other words, when calling Paypal about this issue, talk to the wall.

Hi Nick,

The work around solution (patch) available on github does work. However use with extreme caution as PayPal will not uphold the Sellers Protection if this patch is applied.

I agree this is a really annoying issue and also agree that this is a PayPal issue.

I can confirm that you would get a better reply talking to the wall as PayPal won't listen. The correct field is populated when transferred to PayPal but comes back as the customers validated address held with PayPal every time.

Good luck and please post back if you discover anything new.

Regards