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  1. #1
    Join Date
    Nov 2010
    Location
    Miami, Florida
    Posts
    57
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    help question Order Cancellation Fee

    Greetings All!
    I call myself searching everywhere for help with the following:

    Is there a way that I could apply a fee on a customer's account for cancellations?
    Customers have 30 minutes to cancel their order before it is processed. How could I apply a $5 cancellation fee to their account?

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,021
    Plugin Contributions
    3

    Default Re: Order Cancellation Fee

    Not sure how you see this working. I create an order, then cancel it within 15 minutes. When would you charge me the $5 and why would I pay it ?

  3. #3
    Join Date
    Jun 2009
    Location
    Kent, UK
    Posts
    347
    Plugin Contributions
    5

    Default Re: Order Cancellation Fee

    i think super orders has a restocking fee, couldnt you use this to charge on cancellation?

  4. #4
    Join Date
    Dec 2009
    Location
    Amersfoort, The Netherlands
    Posts
    2,845
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    Default Re: Order Cancellation Fee

    I'm not how it's done in the USA, but in THe Netherlands people have the right (by law) to cancel any transaction within 14 days. You don't need any reason for it and the shop owner has to refund the amount on the invoice, the only thing he doesn't have to refund are shipping costs.

  5. #5
    Join Date
    May 2011
    Location
    Sunny Rossendale (not)
    Posts
    556
    Plugin Contributions
    2

    Default Re: Order Cancellation Fee

    Think something like that would be really bad move, it would certainly put me of using a store with that policy.
    What ever your doing remember to KISS ( Keep It Simple Stupid )

 

 

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