Order confirmation e-mail garbled/missing text occasionally!

[hindley]

Hi,

I've been searching in this forum and haven't found anyone raising this problem.

When I receive an order, the e-mail confirmation that is sent out has garbled/missing text! This doesn't happen all the time though.. which makes it odd!

Sometimes, the whole thing comes out fine. At times, it looks like this:


Order Confirmation from Kedai Chow Kit

CINDY JONES

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 16
Date Ordered: Tuesday 18 October, 2011
Detailed Invoice:
http://shop.chowkitkita.com/index.ph...fo&order_id=16

Products
------------------------------------------------------
1 x I Love Chow (in 12 languages!) T-shirt
This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
[email protected]
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.



------------------------------------------------------------------
As you can see, they Products list is not full. The subtotal, total etc is missing, and so is the payment info.

I've been testing this for a period of 1 week and I still get this problem occasionally. How should I start fixing? Who/what is responsible for causing this problem?

Thank you for your help!

[Kim]

We need more information - What version of Zen Cart? Plain text or HTML emails? Is this happening after a certain product is checked out? What method of email transport? What email address is this happening to?

[hindley]

Thank you for your reply!

Website: www.chowkitkita.com

Zencart version: v1.3.9h

Plain text or HTML emails? Plain text.

Is this happening after a certain product is checked out? Yes. I've only been able to test using the 'Direct Bank Transfer' payment method (Add on: http://www.zen-cart.com/index.php?ma...roducts_id=151),

The confirmation e-mail is sent once customers reach the 'Thank You For Purchase' confirmation page.

What method of email transport? I haven't made any changes to the default setting. It is: PHP

What email address is this happening to? So far all types of e-mail -- whether the mail is being sent to Gmail or company e-mail addresses. 2 confirmation e-mails are usually sent out for 1 order -- 1 e-mail to the customer, 1 e-mail to me (the seller). Both emails are garbled.

Once again, this happens about 60% of the time. After giving it enough tries, the email sends out totally fine.

I've tested by purchasing 1 product or a few products -- it's the same. They have the potential to send out garbled e-mails.

Big thanks for helping!! Looking forward to your reply.

[DrByte]

Does it always happen where there's a < in the product title?

[hindley]

Hi DrByte,

Not necessarily. I've tested with the same product many times -- sometimes the e-mail is garbled, sometimes not.

[DrByte]

Help me with what exactly I need to do to consistently recreate the same symptoms on a brand new site.