Order processed but not in ZC? PLS HELP

[familynow]

Hi.

I just had my first order. Well sort of. I have the funds in Paypal but ZC is unaware of any orders. The log shows no errors today...I have no idea what to do! HELP.

[familynow]

Okay. I've got a little more bg info now. I created another order under my test account and it did the same ie. the order checkout completed, paypal is showing the funds but nothing is reflected in ZC.e

If I look at both my history and the customers history there are no orders today. However, I can see my first test order I did on Oct. 23 when the site was under /shop.

Can this be related to having moved the site from /shop to ./ ?

[stevesh]

Paypal IPN or Express ?

[gjh42]

Perhaps there is something in the Paypal connection that you didn't completely reset when you moved your site to the root? I'm not a Paypal specialist so can't say more than that.

[familynow]

IPN

I was double checking that just now...I forgot that the IPN setup had URLs for processing. I've changed them to the correct URL now.

I've got a "processing" status in ZC and "retrying" in paypal.

[familynow]

I'm a bit confused about the URL now...In the wiki it says I should respect the SSL cert by adding https but in ZC it displays the url to use in paypal without the cert

[familynow]

Alright. So far I'm at this stage of the wiki:

Try accessing http://your_site.com/ipn_main_handler.php with your browser.

Turns out I can't access it. The perms on that file are:

rw-r--r--

I'm thinking that's okay but it's not working and I can't seem to find anywhere that lists the perms for that file. Anyone know?

[familynow]

The ipncheck and curlcheck reported no issues except the curltester had an error about Merchant ID account being invalid or inactive.

[familynow]

I'm seeing this in my log if it helps.


[Fri Nov 04 10:09:19 2011] [warn] RewriteCond: NoCase option for non-regex pattern '-f' is not supported and will be ignored.

[familynow]

aha...How about this?

[Fri Nov 04 09:52:57 2011] [error] [client 142.46.160.183] SoftException in Application.cpp:350: UID of script "/hsphere/local/home/plecavalier/familynow.ca/ipn_main_handler.php" is smaller than min_uid