You are using a TemplateMonster template, which makes helping you very difficult in many circumstances.

Even zenners with a LOT of knowledge do not have the time to unpick these templates, so many of your requests for help could be ignored.

These templates are generally BAD NEWS !!! They usually abandon many core zencart functions, making the customisation of a store very challenging.

You should seriously change the template to one that follows core behaviour more accurately.