customers are not getting a confirmation email from my store

[twins225]

i am having the opposite problem.
i am receiving the paypal payment confirmations for orders placed at my shop, but my customers are not getting a confirmation email from my store and their orders are not showing up in my recent orders either?
do i contact my server host about this?

[DrByte]

You're probably using the old 'PayPal IPN' method for payment instead of Express Checkout. Switching to Express Checkout would get around all the technical limitations of things like broken or interrupted communications between PayPal's server and *your* server, while waiting for PayPal to tell your store about the purchase.
One such "interruption" could very well be PayPal having very busy servers and getting backlogged. It's possible that they might catch up and eventually tell your store about the orders, but it's hard to say for sure.
Again, switching to Express Checkout and the latest version of Zen Cart, will prevent you from having those specific problems with future orders.

Setting up Express Checkout: www.zen-cart.com/getpaypal

A few troubleshooting things that might help for old PayPal IPN problems: http://www.zen-cart.com/wiki/index.php/PayPal (HOWEVER: if the real problem is that PayPal's servers are backlogged, you can't fix that problem, and you'll have to wait.)

[twins225]

ahhhh! that makes complete sense!!!! yes i still had IPN activated.
is this express checkout a new part of the 1.3.9h install? i don't recall ever seeing it before?
i am working through the configuring part now...just gotta have some testing done to make sure it works. never done this part before, but i can't get ahold of my installer, as of course it is the weekend, when this type of stuff always happens. ergh!
fingers crossed and thanks so much for bringing this to my attention:)