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  1. #1
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    Default Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    Hello All!

    Im using the lastest zencart.

    I noticed that Im not receiving the copies for the order status... and went to invest gate to see if it was turned on.

    That option seem to not be there!

    Send Copy of Order Confirmation Emails To Orders <[email protected]> Info
    *********
    Send Copy of Create Account Emails To - Status 1
    Send Copy of Create Account Emails To Accounts <[email protected]> Info

    How.... do I fix this? I like to keep copies in my inbox for easy reference.

    Thanks

  2. #2
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    Default Re: Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    There isn't a switch on that one, you just need to fill in the address to be used ...
    Linda McGrath
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  3. #3
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    Default Re: Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    oh really? hmm.... It's odd that before I would receive the copies... but don't anymore...

    Do you have suggestions for troubleshooting?

  4. #4
    Join Date
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    Default Re: Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    The options are lower in the list.
    Send Copy of Order Confirmation Emails To
    Send Copy of Create Account Emails To - Status
    Send Copy of Create Account Emails To
    Send Copy of Tell a Friend Emails To - Status
    Send Copy of Tell a Friend Emails To
    Send Copy of Customer GV Send Emails To - Status
    Send Copy of Customer GV Send Emails To
    Send Copy of Admin GV Mail Emails To - Status
    Send Copy of Customer Admin GV Mail Emails To
    Send Copy of Admin Discount Coupon Mail Emails To - Status
    Send Copy of Customer Admin Discount Coupon Mail Emails To
    Send Copy of Admin Orders Status Emails To - Status
    Send Copy of Admin Orders Status Emails To
    Send Notice of Pending Reviews Emails To - Status
    Send Notice of Pending Reviews Emails To
    .

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  5. #5
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    Default Re: Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    hmm those are turned on...I receive 'NEW ORDERS" but not "ORDER STATUS"

  6. #6
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    email error Re: Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    Maybe you are having the same problem I am having... *I* don't reveive the status updates, AND neither does the customer!

    A thread I started today about it is here.

    Do you at least get messages in the email archive that show that they are being sent (maybe not received, but at least being sent)?

  7. #7
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    Default Re: Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    Hmm yeah I took a look over at your topic... and it seems similar.

    So I installed the Email archive mod to take a look if it's being sent at all. I see a copy of it on the list so Im assuming it has been sent. Tho I don't get the copies of it, which I think it has to do with the email transport method.

  8. #8
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    Default Re: Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    So it's odd that it worked before but not anymore...

    For new orders, I use [email protected] to send to

    When I update in admin (your order will be shipped out XXX), an email is sent to the customer, however I don't get a copy of that email. I also use the same email address to send a copy of the status updates...

    That is where I am confused. If I receive the new orders copies, why not the status updates?

  9. #9
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    Default Re: Send Copy of Order Confirmination Emails to Status - MISSING FROM ADMIN

    Soooo I think I solved it after numerous trial and error.......

    I had an edit button and details button when viewing my orders.

    For me, I HAD to click on DETAILS to update the status of the order, to receive the emails..... I couldn't receive them when I updated it by clicking EDIT...... =/

    But thanks for reviewing and helping me troubleshoot :)

 

 

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