Email Status Updates Not Being Sent

[DrByte]

I just wonder if there is a group of files that control this email behavior that I could compare to a clean version of 1.3.9h? I don't know enough to determine which files would be the important ones to checkout.

JohnnyT,
The primary files involved with sending order-status-change emails from the admin are:
/admin/orders.php
/includes/functions/functions_email.php

However, unless you've changed those files, I suspect your problem is more with bad email addresses than with the code.
Does this happen to EVERY customer? Or just selected ones? How many have you tested it with? What were the email addresses? ie: any particular pattern with those email addresses? all free email services like gmail/hotmail/yahoo? Or actual real email accounts on normal domains? Is it related to certain order-status settings specifically? Are these customers' emails on the email-newsletter list? Have they selected TEXT as their email preference, or HTML, or something else?
etc etc etc

Given that the behavior you are reporting is abnormal and not how the system is coded or designed, it's crucial that you provide as much information related to the bigger picture as possible, if you hope to get meaningful help.

[JohnnyT]

Well... this problem is SOLVED!!!

This was affecting ALL customers... order status updates were not being SENT (as confirmed through a review of the email archive).

I looked at the orders.php file and decided to compare it to the original.

Recently, I hired an "expert" at Zen Cart to make some improvements to my store... and it was clear from the start that he was not nearly as expert as he thought himself to be. I didn't know that he was also incompetent.

As part of the work, he installed a Google Checkout mod into my system. I had disabled it immediately after firing him and thought all was OK.

Well, there were MANY modifications to the ORDERS.PHP file as a result of the Google Checkout mod he installed (I don't know what mod that was).

I restored the previous version of ORDERS.PHP and the problem was resolved completely!

Status updates now work correctly and emails are being sent as they should be! Thanks for the help and guidance into where to look for the problem!

[DrByte]

Always helpful to know the bigger picture.

Glad you got it sorted out by putting back the original code.

[Harri]

Hi!
I have similiar problem with my zen cart order status update emails.
All new orders will receive automatic order confirmation emails, but not when I edit the order status. I haven't done any modifications to those files mentioned above or email settings.

Order status update emails do work:
- when editing very old orders.
- when using super orders mod to edit orders.

This broblem seems weird and I have no idea how to fix it. I would appreciate a lot if somebody could help with this. I can still use super orders mod for this, but I would prefer using the original editor and to fix this error.

Zen cart version 1.3.9.h

[delia]

Well... this problem is SOLVED!!!

This was affecting ALL customers... order status updates were not being SENT (as confirmed through a review of the email archive).

I looked at the orders.php file and decided to compare it to the original.

Recently, I hired an "expert" at Zen Cart to make some improvements to my store... and it was clear from the start that he was not nearly as expert as he thought himself to be. I didn't know that he was also incompetent.

As part of the work, he installed a Google Checkout mod into my system. I had disabled it immediately after firing him and thought all was OK.

Well, there were MANY modifications to the ORDERS.PHP file as a result of the Google Checkout mod he installed (I don't know what mod that was).

I restored the previous version of ORDERS.PHP and the problem was resolved completely!

Status updates now work correctly and emails are being sent as they should be! Thanks for the help and guidance into where to look for the problem!

Just wanted to let you know that this may not have been to any incompetence on the part of the coder. I also created this problem for a customer and it's due to the google checkout which by the way I don't recommend people using at all. I got talked into installing for a company and they are already regretting it.