I have customers who can't register to order! They enter all info into correct fields and when they click to register it comes back with red errors saying the required fields were left with no entries!
version 1.3.9h
not sure how long this has been happening but when I enter to register the only way it will take is If I check the box "same billing/delivery" address! Not all customers especially this time of year want it to be the same
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6 Dec 2011, 03:58 AM #1
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Customer register fields go blank unless I uncheck the "billing/shipping is same" box
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6 Dec 2011, 04:09 AM #2
Obaa-san
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Re: Customer register fields go blank unless I uncheck the "billing/shipping is same"
Uncheck shipping/billing is same? Where?
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6 Dec 2011, 04:18 AM #3
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Re: Customer register fields go blank unless I uncheck the "billing/shipping is same"
on the login/register page......right below the zip code field. there is a check box for "same billing/shipping" address
Getting Zenned was the best thing I ever did for my website!
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6 Dec 2011, 04:23 AM #4
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Re: Customer register fields go blank unless I uncheck the "billing/shipping is same"
sorry for the confusion....I meant that the only way it takes the register is when I "Check" the box for "same billing/shipping"
Getting Zenned was the best thing I ever did for my website!
www.cindyscinnamon.com\shopnow
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6 Dec 2011, 04:25 AM #5
Obaa-san
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Re: Customer register fields go blank unless I uncheck the "billing/shipping is same"
What Add On do you have installed? That is not a stock feature.
Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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6 Dec 2011, 04:42 AM #6
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Re: Customer register fields go blank unless I uncheck the "billing/shipping is same"
i have no add on that put this on the login/register page! It has always been there!
Getting Zenned was the best thing I ever did for my website!
www.cindyscinnamon.com\shopnow
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