Customer Log In Issues

[CnTGifts]

HAd them do that still the same result, They have placed 3 orders this month and never had issues. I havent added anything new since then

I have version 1.3.9h
Have installed
How did you hear about us
Testimonial Manager
Google Sitemap
Image handler
Super Tracker
SlimBox

[Kim]

Are they getting an error? a blank page? a loop?

Has your host made any changes?

[CnTGifts]

Just says email or password is not valid

[willie bee]

I've had this same issue once or twice. Are they copying and pasting their password or reading it and manually typing it. l I O 0 all get confused.

[DrByte]

Agreed. Seems very much like end-user-error to me.

[CnTGifts]

I have just had another customer say the same thing. Site is not recognizing their email address, and didnt send them a new password when filled out forgotten password

[DrByte]

Okay, so, it sounds like you're convinced it's a problem in your store.
And, since a fresh new uncustomized install of the store does not have that problem, that means the problem is most likely a result of something you've done to your site.
Thus, the most efficient place to start is here: http://www.zen-cart.com/wiki/index.p...Obscure_Issues

[CnTGifts]

I have just got another customer reporting the same thing

They have been logged into the site previously many times before with no issues