Customer Log In Issues

[CnTGifts]

I have just had another customer say the same thing. Site is not recognizing their email address, and didnt send them a new password when filled out forgotten password

[DrByte]

Okay, so, it sounds like you're convinced it's a problem in your store.
And, since a fresh new uncustomized install of the store does not have that problem, that means the problem is most likely a result of something you've done to your site.
Thus, the most efficient place to start is here: http://www.zen-cart.com/wiki/index.p...Obscure_Issues

[CnTGifts]

I have just got another customer reporting the same thing

They have been logged into the site previously many times before with no issues

[CnTGifts]

I am gettign the same thing, the site is not letting them log in for some reason

[Kim]

If it worked before and it isn't working now - you need to figure out what has changed - either your host has changed something or you have added something incorrectly. Check your server logs.