How to take phone order?

13 Dec 2011, 05:20

#1

accent2010

New Zenner

Join Date:: Jun 2011
Posts:: 24
Plugin Contributions:: 0

How to take phone order?

We only have an online shopping site with no other system. What system do we need to take phone orders and manage inventory? Thanks!

13 Dec 2011, 06:32

#2

gaurav10feb

Zen Follower

Join Date:: Jan 2010
Posts:: 243
Plugin Contributions:: 1

Re: How to take phone order?

there are addon which will let u order from backend into customers account.

try "Admin login as customer" by softwareguy

23 Dec 2011, 23:49

#3

accent2010

New Zenner

Join Date:: Jun 2011
Posts:: 24
Plugin Contributions:: 0

Re: How to take phone order?

gaurav10feb:
there are addon which will let u order from backend into customers account.

try "Admin login as customer" by softwareguy

Thank you for the reply!
It seems I need to register an account on behalf of the customer before place order. Shall I register it on the front end like a normal customer?

24 Dec 2011, 06:07

#4

swguy

Administrator

Join Date:: Feb 2006
Posts:: 10,620
Plugin Contributions:: 212

Re: How to take phone order?

@gaurav10feb: this mod was not written by me - I just updated it.

@accent2010 - yes, if the customer doesn't yet have an account, you must create one on their behalf.

28 Dec 2011, 23:24

#5

christymreed

Zen Follower

Join Date:: May 2009
Posts:: 132
Plugin Contributions:: 0

Re: How to take phone order?

I have installed the php for the ALAC. I thought I did the SQL correctly, but I get "Error: Sorry, there is no match for that email address and/or password." when I try to login as my customer. :(

Help!
Thanks,
Christy

30 Dec 2011, 16:37

#6

christymreed

Zen Follower

Join Date:: May 2009
Posts:: 132
Plugin Contributions:: 0

Re: How to take phone order?

When I was in my database I noticed that all of my tables start with zen_ but the mod doesn't mention that...could that be my problem with the php?

thanks,
Christy

30 Dec 2011, 19:43

#7

design75

Totally Zenned

Join Date:: Dec 2009
Posts:: 2,862
Plugin Contributions:: 5

Re: How to take phone order?

christymreed:
When I was in my database I noticed that all of my tables start with zen_ but the mod doesn't mention that...could that be my problem with the php?

thanks,
Christy

short awnser: yes :P
add the prefix to the table, and it shoukd work

31 Dec 2011, 02:23

#8

christymreed

Zen Follower

Join Date:: May 2009
Posts:: 132
Plugin Contributions:: 0

Re: How to take phone order?

No, the prefix IS on the table. What I'm trying to say is it MAY not be in the php that the module had me upload. I've been looking at it and it appears that the references to the tables do have the zen_ prefix, but for some reason it is still not working.

If I were to go into the database and change the table name, it would most likely break a ton of other things in the site. So I'm still searching for an answer.

Thanks,
Christy

31 Dec 2011, 02:31

#9

swguy

Administrator

Join Date:: Feb 2006
Posts:: 10,620
Plugin Contributions:: 212

Re: How to take phone order?

Christy, did you set the master password under admin->configuration->my store ? This is what you need to use as the password.
Did you install master password along with alac (either by installing the alac with master password or by installing master password before)?
When you ran the sql did you do so under admin->tools->install sql patches? If so that will add your store's prefix onto the sql you are running.

You can test whether master password works by trying to login to your own account on the catalog side with your email address and the master password. If that doesn't work, fix that first, then try to get ALAC working.

31 Dec 2011, 03:29

#10

christymreed

Zen Follower

Join Date:: May 2009
Posts:: 132
Plugin Contributions:: 0

Re: How to take phone order?

Thanks! After reading what you said, I realized that I had installed the wrong one...I needed the one that INCLUDED the Master Password stuff :lookaroun. I simply wasn't clear on that point :P. Now it works! YEA! THANK YOU! THANK YOU!

--Christy

31 Dec 2011, 08:42

#11

swguy

Administrator

Join Date:: Feb 2006
Posts:: 10,620
Plugin Contributions:: 212

Re: How to take phone order?

Thanks for confirming that the Admin Login as Customer contribution is a good way to take phone orders but requires you to also install and set a Master Password. Others who wish to do this will benefit from your description of what you did to make this work.