Suddenly my Credit Cards Wont Proccess Correctly

[josh.lapin]

My Host is Just Host. I have an SSL and my Website is coppercreekammo.com. My site has been live for almost 4 months and I have had no major problems. Then in the past week I have had serious issues processing Credit Cards. I am getting the following error when anyone, including my tests try to purchase something from me.

Dec-19-2011 09:12:32
=================================

Comm results: 6 name lookup timed out

Response Code: .
Response Text:

Sending to Authorizenet: Array
(
[x_login] => *******
[x_tran_key] => *******
[x_relay_response] => FALSE
[x_delim_data] => TRUE
[x_delim_char] => |
[x_encap_char] => *
[x_version] => 3.1
[x_type] => AUTH_CAPTURE
[x_method] => CC
[x_amount] => 1.00
[x_currency_code] => USD
[x_card_num] => XXXXXXXXXXXXXXXX####
[x_exp_date] => ####
[x_card_code] => ****
[x_email_customer] => FALSE
[x_email_merchant] => TRUE
[x_cust_id] => 1
[x_invoice_num] => 892-sBKyl2
[x_first_name] => Josh
[x_last_name] => Lapin
[x_company] =>
[x_address] =>
[x_city] =>
[x_state] => Missouri
[x_zip] =>
[x_country] => United States
[x_phone] =>
[x_email] =>
[x_ship_to_first_name] => Josh
[x_ship_to_last_name] => Lapin
[x_ship_to_address] =>
[x_ship_to_city] =>
[x_ship_to_state] => Missouri
[x_ship_to_zip] =>
[x_ship_to_country] => United States
[x_description] => test (qty: 1)
[x_recurring_billing] => NO
[x_customer_ip] => 72.172.209.221
[x_po_num] => Dec-19-2011 09:12:17
[x_freight] => 0.00
[x_tax_exempt] => FALSE
[x_tax] => 0.00
[x_duty] => 0
[x_allow_partial_Auth] => FALSE
[Date] => December 19, 2011, 9:12 pm
[IP] => 72.172.209.221
[Session] => 9f01a59e07fd6203e0972f709715ca10
[url] => https://trans.secure-fastcharge.com/cgi-bin/authorize.cgi
)


Results Received back from Authorizenet: Array
(
[0] => Response from gateway
[1] =>
[Expected-MD5-Hash] => A270C3848A52D414FDEFC05A3E6F42D3
[HashMatchStatus] => FAIL
)


CURL communication info: Array
(
[url] => https://trans.secure-fastcharge.com/cgi-bin/authorize.cgi
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
)


RAW data received:

My credit card processor uses and Emulator to send the charge via Authorize.net (AIM). As i said it has worked for months then all the sudden it stopped working. I can process cards via my virtual terminal so i know there are no issues with that.

The credit card company blames the hosting service, The host blames zen cart one phone call then the credit card processor the next. Please, Any and all help is appreciated. I am losing business because of this. I need it fixed ASAP, Or faster. Point me in the right direction so i can figure this out.

[DrByte]

My Host is Just Host.

CURL communication info: Array
(
[url] => https://trans.secure-fastcharge.com/cgi-bin/authorize.cgi
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
)

All of those zeros tell you that your hosting company's server is not successfully connecting to the destination URL specified.

and...

Comm results: 6 name lookup timed out

... the "name lookup timed out" message means that your hosting company's server is not capable of properly performing NS Lookups for the URL that you're trying to connect to.

That indicates a serious server configuration problem. If the server cannot resolve name lookups, it's in bad shape. Your hosting company should be able to fix it in a snap if they were to actually look at the error message. Chances are they made changes to the core server setups recently and broke things in the process.

Just in case they don't know what to do, maybe mentioning resolv.conf might trigger their senior server admins about where to start looking. That might not be the final solution, but it's a big key to the puzzle.

[josh.lapin]

Thank you for your help Dr Byte. I have forwarded your response to the Host as I have an open ticket for the matter. I will post results when my Host removes their head from their.......

[josh.lapin]

Just Host has been OF NO HELP TO ME with this issue. They keep telling me they have unblocked the firewall but have in no way been able to assist me in fixing this. What hosting are you guys and girls using for your sites? Obviously it is time to change and i am open to all recommendations.

[DrByte]

Hosting suggestions available at the link at the top of this page.