Quote Originally Posted by mc12345678 View Post
Okay, so EP4 is based heavily on using the right "product" at th right time, with the right information. Off the top of my head, I can't remember if it will properly handle just any old filename, but if you are wanting to updated information that wold be provided in a full export, then the start of the filename needs to closely match the same. Basic filename. (Typically anything up to and including EP4, also the capitalization is important as well.)

When stating that there was no special character, does that mean didn't "see" a special character or was that by bit/byte inspection to verify that each character was an expected alpha-numeric character or end-of-line, etc...? State that becauuse, just because don't see it, doesn't mean it's not there.
So I tried to just send NULL descriptions to clear the descriptions, nothing changed same descriptions remained unchanged. So I suspect that all the descriptions have stayed the same no matter what upload I sent and are all prior to my changes made to eliminate special characters from my data. I only tried to upload the product model field and description field in the file. The file name was simple just Description.csv.

It is very odd that it will update prices and things like call for price but is not making any update to description. I'm tempted to clear the field in the SQL database but afraid I wouldn't get the description data back in.