EasyPopulate 4.0 Support Thread

[mc12345678]

I'm having a strange issue that I've been working on for days and I just cannot figure out. I've been using EasyPopulate with no problems until I recently tried to import some new products. I've never had this issue before, but this time when I imported new items everything is perfect except all the new items' images are distorted.

And when you you click on the "large image" link on the product page of one of the new items the same small distorted image is shown (it doesn't enlarge). But if you right-click on the small image and select "view image" the whole large image is shown.

So for some bizarre reason it is shrinking and distorted the images of any newly imported items (but for the other items that are already in the database the images are not distorted, only the new items). I have the Configuration/images settings the same as I've always had them, and as I said, the old products are still displaying the correct image sizes and nothing is wrong there (only new items are affected). This is the only issue with importing new items -- everything works perfectly except it is messing up my images.

I've even tried to zero in on the problem by removing most entries in the CSV file (such as v_manufacturers_name, v_metatags_description_1, etc), leaving just the bare minimum (v_products_model, v_products_image, v_products_name_1, etc). I even removed most products in the file except for five (thinking maybe some character such as * somewhere was causing problems). But none of this matters. No matter how small the CSV file is the images always come out distorted and the "large image" link doesn't show the large image (even though it is there on the server).

And, I've tried re-uploading the images but they are fine. I upload in binary, and image folder permission is correct (all other old products have no problem showing the image correctly). Something is going on in EasyPopulate that is telling it to shrink my images.

What is strange as I've always imported new products using EasyPopulate and never encountered this problem. Thank you for any help anyone can offer!

I'm using Zen Cart 1.5.1, and EasyPopulate 4.0

So when you say that the other "old products" have no problem showing the image(s) was this determined by uploading the new image in place of/in addition to an existing image of an old product? (Ie, if old product image is renamed, and new image uploaded with old image name, then that new image shows properly on an old product, but that same image doesn't show properly with a new product?)

EP4 does not actually affect images, it loads the base name(s) into the database. Generally speaking EP4 has little to nothing to do with the problem you are describing (note that a link has not been provided for us to inspect).
Might also help to identify the data uploaded for the offending product, ie pathname provided for the image(s). As typically and assuming you are not using an image handler, the base file is provided to the database, and your large file is uploaded with the appropriate extension before the suffix file type I think it is _LRG (or maybe it's _LARGE) I use an image handler that doesn't require uploading a filename with such an extension, so I forget the proper format.

[JNR345]

Thanks for your response.

I have a store with products that all show the images properly. Now when I add new products (completely new, not updating or replacing any aspects of the old products), the new products' images are all distorted and small (the old products remain the correct size). It appears something in EasyPopulate is telling it to change the image size (smaller, and distorts it, and the "large image" doesn't display the large image unless you right-click on the image and select "view image").

All the images have unique names (for example SPFF84.jpg). All images go in the main directory "images" (like always, I don't use a separate sub-folder for Large or Medium images). None of the new images are replacing old images. It is showing the correct image for every item, just distorting it. I've imported new products before with no problem so that is why this is all very strange. I can't figure out how EasyPopulate is doing this to the images. Everything works perfectly in the CSV files except for it resizing the images. What is it in the CSV file that is telling it to shrink the images? Every single new image gets affected.

[JNR345]

Also, interestingly, when I click the edit button for one of these new items and simply click Save (without changing any of the fields at all), then the new image suddenly shows perfectly for that product. What does that mean?

[mc12345678]

Also, interestingly, when I click the edit button for one of these new items and simply click Save (without changing any of the fields at all), then the new image suddenly shows perfectly for that product. What does that mean?

This appears to be more of an indication that it is not specifically EP4 that is causing a problem as an interaction with something else or a template issue. There are a number of things that could be going on. The product type may be wrong in the uploaded file invoking the wrong template type to show the product (though still not sure how the image was affected because no link has been provided to your problem area or where something shows correctly), and that by editing and saving (without changes) may rectify something. The file that you are uploading may be missing something that is needed (again no specific data provided), you may have some sort of old/incorrectly uploaded files (state that running 1.5.1; however, was there an upgrade? Are there files that remain that possibly shouldn't do any of the replaced files end with .php instead of .old or some other extension...) Etc... I can't say that I have seen anyone else express this problem, so there is something about your store/use of EP4 that is causing this, unfortunately.

On another note, if you were to upload a new EP4 product, then do the edit/save that you described then download the same detailed EP4 file and compare the row of data associated with the new product, what differences are there if any?