Quote Originally Posted by lruskauff View Post
Yes, more details are needed. But I was just directing them to something they could try themselves. Not sure why you quoted me?
There was no reason for two people to say the same thing two different ways when the one was fine as it was and appeared to be more than likely the cause.

But see now that something else came into play as well, but yes the suggestion was to start from the beginning and be descriptive as possible to support quick and straightforward resolution.

Glad all is working so far for all. :)